How do customers redeem points?

When you have Loyalty Points set up in your store, the product pages will appear slightly different to your customers. Select the category below for more information.

When a customer is logged in and has enough points to buy a product, a "Buy for XX Reward Points" button will appear, like this: 

buy with points

When a customer is logged in and doesn't have enough points, the button will be disabled and show how many points short they are, like this: 

you are short points to buy

When you select "Buy for XX Points", a modal will appear for the customer to confirm their purchase. 

confirmation modal

  • Buying with points does not use the standard Shopify checkout. Customers can buy any products they like with points, one product at a time.
  • When purchasing a product with points, there is no shipping charge. Keep that in mind when you set up how many points to use for a purchase. Visit Allow Points to be Redeemed for Shipping for detailed instructions.

When a customer places a "Points Order" it creates an order in Shopify that you can manage with all other orders. There are a few differences: the balance will be $0.00, it will have a unique tag so you can filter them, and notes are added.

shopify order

Blog Posts:

Was this article helpful?
4 out of 5 found this helpful