When “Skip Order” is selected, the selected order will not process and the customer will not be charged. You and your customer are able to skip up to seven upcoming orders. This is useful if your customer will be away, or has too much product already.
Select each option below to view the steps
You can skip an order on behalf of your customer by following these steps:
- From “Shopify Admin”, select Apps.
- Select Recurring Orders & Subscriptions by Bold.
- Select Customers.
- Under “Search by customer or product”, enter customer name.
- Select Search.
- Next to the required customer, select Edit.
- Select Upcoming Orders.
- Select Skip Order next to the order(s) you would like to skip.
- Select Skip.
Your customer can skip a shipment by following these steps:
- From the “Shopify storefront”, select Account.
Note: How this appears will depend on your theme.
- Enter your login credential
- Select Sign In.
- Select Manage Subscription.
- Select Manage.
- Select Upcoming Subscriptions.
- Select Skip Shipment next to the shipment(s) you would like to skip.
- Select OK.