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Skip an Order in Recurring Orders

When you select "Skip Order", the selected order will not process, and the customer will not be charged. You and your customer can skip up to seven orders. This feature is useful if your customer will be away, or has too much product already.

Select each option below to view the steps

You can skip an order on behalf of your customer by following these steps:

  1. From "Shopify Admin", select Apps.
  2. Select Recurring Orders & Subscriptions by Bold.
  3. Select Customers.

    Select Customers

  4. Under "Search by customer or product", enter customer name.

    Enter customer name

  5. Select Search.

    Select Search

  6. Next to the required customer, select Edit.

    Select Edit

  7. Select Upcoming Orders.

    Select Upcoming Orders 

  8. Select Skip Order next to the order(s) you would like to skip.

    Select Skip Order 

  9. Select Skip.

    Step9.png 

That's it!

Your customer can skip a shipment by following these steps:

  1. From the "Shopify storefront", select Account.

    Note: How this appears will depend on your theme.

  2. Enter your login credential
  3. Select Sign In.
  4. Select Manage Subscription.

    Select Manage Subscription 

  5. Select Manage.

    Select Manage 

  6. Select Upcoming Subscriptions.

    Select Upcoming Subscriptions 

  7. Select Skip Shipment next to the shipment(s) you would like to skip.

    Skip Shipment\ 

  8. Select OK.

    Select OK 

That's it!

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