Marketplace FAQ

These are the most common question regarding Marketplace by Bold. Select each question to view the answer.

Commissions are based on the sale of products. The Marketplace app will not charge merchants a fee for uploading or listing a product.

No, when a merchant registers, their information cannot be updated. You can only edit the password through the designated "Change Password" function. If the store owner would like to set up the products for a merchant, the merchant should register with their correct information; then the app admin can log into their merchant portal through the app and create the products from there.

You can create as many products as you like with Marketplace.

As soon as you deny a merchant, the app will delete their products from both Marketplace and the Shopify store.

Marketplace does not take into account any transaction fees or other charges imposed by payment gateways. It's important to ensure that the fees are included in your commission on products if desired.

Commission percentages are calculated based on the subtotal of the order; the cost of only the items, not including any tax or shipping fees. For a 20% commission on an order valued at $20.00 with $3.00 tax and $2.00 shipping, you would receive $4.00 ($20.00*0.20).

Commissions take effect immediately; any products sold after you save the update will have the new commission rate charged.

The existing products will still be in your store, but merchants won't be able to add any new products to these categories.

Each merchant can send an email to the customer when they fulfill their portion of the order.

Yes, the Merchant Portal is responsive.

PayPal is our supported method of paying merchants. Merchants can also be paid manually through the method of their choice. Marketplace can track this using a "Mark as Paid" checkbox that ensures it calculates commissions and totals correctly.