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Getting Started as a Merchant

The Marketplace app allows you to create and add your own products to a Shopify store to be sold to that store's visitors. Creating a Merchant account is the first step to selling using Marketplace and will act as your hub for managing your products, fulfillment and payments.

Using Marketplace, you don't have to worry about web design, store maintenance, or payments. All you have to do is ship your products and the rest is handled by the Marketplace system.

 

Creating a merchant account

You will first need to create an account in the Merchant Portal of the store you wish to sell with. The web address for this portal can be given to you by the store administrator, but will always end in ".marketplaceadmin.com".

Once you have registered your account, you should be able to log in using the e-mail address and password. Some stores may have their stores configured to require approval of your account; you will receive an e-mail to this effect if your account is on hold pending the approval of the administrator. 

The PayPal e-mail field is required to register as a merchant.

Make sure the information entered here is correct; some of it cannot be changed after your account is created.

Uploading your first product

To create a product, first select the "Products" tab at the top of the Merchant Portal and press the "Create a product" button in the top right corner. This will lead you to the product creation page.

 

Enter the information requested by the page. You will need to select at least one category and upload the minimum number of images as configured by the store administrator. 

Once you have completed the creation of your product, press "Save" and you will be taken to your list of Products.

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Fulfilling an order

When a customer selects and pays for your product through the online store, you will receive an e-mail informing you that the item is sold. Log in to your Merchant Portal and pick the "Recent Orders" tab to see information on the order. Through this screen you can see the order value (less commission taken by the store), the customer's information (to generate shipping), and the status of the order. To fulfill an order, click on the order and a pop-up should appear with details. Here, you can view the customer's selected shipping method and enter the tracking number once the order has been fulfilled. The pop-up will also provide a list of the products the customer has paid for so that you know which items need to be shipped.

Always fulfill orders as soon as possible for maximum customer satisfaction!

Checking Payment Status

The Payment History list shows payments that have been processed by the store administrator. The standard form of payment is via PayPal; however, store administrators may opt to use an alternative payment system. Contact your store administrator for more information on their payment system and schedule.

 

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