Products are being Removed from the Cart


A common reason for this occurring is the quantity break variant that the Quantity Breaks app created (to represent a quantity-based discount) was deleted. This happens when they're manually deleted from the product in Shopify's admin, or if an inventory management app, such as Lettuce, removes them.

When someone is eligible for a quantity-based discount, Quantity Breaks removes the regular version of the variant and includes the less expensive version created by the app. If the app variant is deleted from the product, the app can't include it, and the only thing that occurs is the regular variant is removed from the cart.

To fix this, pause the quantity break group that targets the product then turn it back on. This will cause the app to recreate the deleted app variant.

Please follow these steps to pause and restart the quantity breaks group.

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Quantity Breaks.

    Select the Quantity Breaks app

  3. Select Quantity Breaks again.

    select Quantity Breaks

  4. Select the toggle beside the quantity breaks group to disable.

    select the toggle to disable

  5. Wait for the batch process to complete.

    wait for the batch process to complete

  6. Select the toggle beside the quantity breaks group to enable.

    select the toggle to enable

That's it! Another reason that this can occur is the tracking script from "BEEKETING" was added to the theme. This script operates in such a way that it disrupts the Quantity Breaks functionality, and will need to be removed from the theme for the app to work properly. If the theme does have some of this script installed, navigate to Online Store -> Actions -> Edit code. Under "Layout", open theme.liquid, check for the following line, and remove it:

<!-- BEEKETINGSCRIPT CODE START -->{% include 'bk-tracking' %}<!-- BEEKETINGSCRIPT CODE END -->

Blog Posts:

0 out of 1 found this helpful



Please sign in to leave a comment.