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Product Upsell FAQ

  1. Can I set up a "buy one get something of equal or lower value free" offer?
  2. If an upsell offer has 2 products displayed, can a customer choose both?
  3. What happens if the customer's shopping cart triggers more than one offer?
  4. How many products can I include in an offer?
  5. What happens if I don’t set any trigger products or a minimum spending amount?
  6. What if I only have a certain quantity of products to offer?
  7. Can I use HIDDEN products in my offer?
  8. Why can't more than 4 products be added to an Upsell offer?
  9. Is there any way someone can hack in and get the free items?
  10. Is there a limit to the number of upsell offers I can offer?
  11. Can I use Shopify gift cards in an upsell offer?

  1. Can I set up a "buy one get something of equal or lower value free" offer?

    No, unfortunately the Product Upsell app isn't capable of offering products that are a lower value than the triggering product. Any product that you select to upsell will be unconditionally offered when the upsell is triggered.

  2. If an upsell offer has 2 products displayed, can a customer choose both?

    Yes. To allow customers to add more than 1 product to their cart from an Upsell offer, visit: How do I limit the number of upsell items someone can add to the cart?.

  3. What happens if the customer's shopping cart triggers more than one offer?

    If the customer's cart triggers multiple upsell offers, they will be combined into one pop-up.

  4. How many products can I include in an offer?

    You can include up to 4 products in an offer if selecting using the Product Selector, or up to 50 if choosing from a collection. Generally, it is best to keep the number of products upsold to a minimum to avoid confusing customers. We recommend a 1-2 product maximum for most offers.

  5. What happens if I don’t set any trigger products or a minimum spending amount?

    If no trigger products or minimum spending amount are set, the offer will display at every action set in Step 1 of the Upsell offer.

  6. What if I only have a certain quantity of products to offer?

    Over-selling and backorders can be prevented by using the "Hide products that are out of stock (ie. Don't allow backorders)" checkbox in Step 4 of the offer details screen. Visit: Limit the Number of Products Offered by Product Upsell to enable this feature.

  7. Can I use HIDDEN products in my offer?

    Shopify does not allow products that have been hidden from a given sales channel to be used at checkout.

  8. Why can't more than 4 products be added to an Upsell offer?

    This is due to a Shopify limitation on the number of requests the app can make to list products from the store. Using a filtered list (such as a collection) is an easy way to avoid hitting this limit.

  9. Is there any way someone can hack in and get the free items?

    Product Upsell does checks to ensure that the user's cart qualifies for the offer before allowing customers to add a free product, however it is not (and can never be) 100% foolproof due to the way Shopify accepts products. The app does offer a limit disclaimer function that should remove your obligation to ship products that the customer does not qualify to receive.

  10. Is there a limit to the number of upsell offers I can offer?

    No, there is no limit to the number of offers that you can configure using Product Upsell. Creating several highly targeted offers is the best way to drive conversions.

  11. Can I use Shopify gift cards in an upsell offer?

    No, unfortunately Shopify gift cards are a special product and can't be used as an offer or trigger.

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