Recurring Orders FAQ

These are the most common questions regarding Recurring Orders. Select the question to view the answer.

No, at this time our checkout will only accept credit card data.

No, Recurring Orders doesn’t use the regular Shopify checkout.  Recurring Orders has its own checkout that stores credit card data for future re-billing. This is necessary because Shopify doesn't support subscribers and recurring billing.

No, unfortunately, our recurring checkout URL can't be masked or adjusted.

No, unfortunately not.  But you can create unique discount codes through Recurring Orders.

Currently, Recurring Orders will only work with the Shopify "Online Store" sales channel.  Shopify Point-of-Sale is not supported.

Recurring Orders itself has no geographic limitations; however, you will need to determine if a supported payment gateway is available in your region.

No. Recurring Orders are processed through a separate checkout system and as such will not be charged Shopify's transaction fee. Both the Bold transaction fee and other fees charged by your selected payment gateway will apply.

Offline and other manual payment methods are not supported by Recurring Orders.

Yes. Shopify Payments (powered by Stripe) accounts will not work properly with Recurring Orders; a normal Stripe account will need to be created.

When a customer's credit card is declined, an optional email will be sent out to the customer and store owner notifying them that the card has been declined. The app will attempt to recharge that credit card every 24 hours until the charge goes through or the order is canceled.

You can view all failed transactions by navigating to the failed transactions tab located at the top of the page: Failed TX -> Failed Logs.