Store Owner Digital Downloads Orientation

The new Digital Downloads feature means that merchants will now have the opportunity to sell digital products as well! For merchants, having the ability to upload and maintain all of their digital products directly from the merchant portal, means the store owner has a few more areas of the app to explore.

First things first as with every element of Marketplace, settings come first. In order to use the Digital Downloads feature, a second set of Terms and Conditions must be agreed to.



Once doing so, you as the store owner, will have the ability to define the conditions for your merchants' use of the Digital Downloads feature. If you have questions about those settings, visit our "How to" article on determining Digital Download settings.

We've also added a new e-mail to the e-mail templates set to allow you to customize what the customer sees when they have purchased a digital product. The merchant will receive the standard "Product Sold" e-mail template, but the customer will receive this new template. Be sure to add the correct merge fields, but you can also use some of the html tools to customize the message as well.



We've also added an orders section specific to Digital Orders, similar to the standard unfulfilled orders section. All the relevant order information is there, however, this one contains a resend link which serves to resend the digital product e-mail to the customer if needed.



And of course, since we're offering the ability to allow digital products, we've had to expand a little bit on the products section as well. You'll notice a column added to identify which products contain digital variants, and also the ability to view the different product pages (product info and attachments pages).



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