Refunding a subscription order is different than refunding a normal Shopify Order.
Visit Refund a Recurring Order to learn how to process a Recurring Orders refund correctly.
If you process the refund through the payment gateway dashboard, or through Shopify (which is an incorrect process), you will not receive the proper fees back.
Select each option below for more information.
For clients using Stripe, when you process a refund, you will receive all fees back.
Our 1%, and Stripe's fees as well. We take our 1% fee through Stripe before your deposit, you will get all fees back at once.
Visit Shopify Refunds for more information.
For clients using BrainTree, when you process a refund, you will get your 1% transactions fees back. We will deduct the 1% fee from your commission owed when charging the credit card attached to Recurring Orders.
Visit Refunds, Voids, and Detached Credits for more information about how BrainTree handles their fees and refunds.
If you can't find an answer, give BrainTree a call at 1-877-434-2894 or email their Support Team.
We will always refund our 1% fee, by deducting it from the commission owed when charging your credit card.
However, payment gateway fees, and how they are credited back when refunds are processed, are different from gateway to gateway.
Please reach out to your payment gateway support teams for their official policy of approaching refunds.