Need Help? Contact Us

Bold's Merchant Success team is here to answer any questions you may have. Please reach out to us using one of the methods below.



Bold Commerce is available during the following hours (Central Time, UTC - 6):+

  Office Hours Live Chat Support
Monday  8 AM to 9 PM  9 AM to 7:30 PM
Tuesday  8 AM to 9 PM   9 AM to 7:30 PM
Wednesday  8 AM to 9 PM   9 AM to 7:30 PM
Thursday  8 AM to 6 PM   9 AM to 4:30 PM
Friday  8 AM to 4:30 PM   9 AM to 4:30 PM
Saturday  9 AM to 5 PM   10 AM to 3 PM
Sunday Closed  Closed

We are closed most Canadian holidays. During Black Friday/Cyber Monday, support hours may be different. Please see the Help Center banner at the top of the page if there is one.

You can start a Live Chat here!

When starting a live chat, to help us respond efficiently, please provide the following information:

  • Your support request number (if applicable)
  • Your store address
  • Your email address
  • Your telephone number
  • A detailed description of the issue. What steps can we follow to reproduce the issue, what is the expected result?

Our Help Center is a great place to find answers to many common questions, great tutorials, and troubleshooting steps. From the Main Help Center Page, select the app you have a question about, and you'll find an answer there.

Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond as soon as possible!

Our Merchant Success team is dedicated to providing personalized, one-on-one support when you need it most. You can book a call for questions related to on-boarding, a technical issue, or if you just want to chat!

Note: While we do offer phone calls for technical issues, we're not able to guarantee that the issue will be resolved over the phone. Shopify, along with the apps on its platform, are quite complex and the issue may require additional investigation to solve.

Visit Bold Apps - You Can Book Me for more information on how to book a call with one of our specialists.

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