Need Help? Contact Us


If you need help, we are here for you. Here are four ways you can reach out to us:

Our Help Center is a great place to find answers to many common questions, great tutorials, and troubleshooting steps. From the Main Help Center Page, select the app you have a question about, and you'll find an answer there.

Our Community is a great place to get peer to peer support for Bold apps. The Community is also monitored by our fantastic Support staff so you can be sure to get a quick answer.

Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond within a day (but usually within a couple of hours).

You can Live Chat or call us at +1-204-400-3242.

When calling, to help us respond efficiently, please provide the following information

  • Your support request number.  Don't have one?  Email:
  • Your store address (It helps us if you can spell out the web address)
  • Your email address
  • Your telephone number
  • A detailed description of the issue.  What steps can we follow to reproduce the issue, what is the expected result?

We will do our best to respond to voicemails within one business day.

Bold Commerce is available during the hours (Central Time, UTC - 6)

  Office Hours  Live Chat Support 
Monday   8 AM to 9 PM  9 AM to 8 PM
Tuesday   8 AM to 9 PM   9 AM to 8 PM
Wednesday   8 AM to 9 PM   9 AM to 8 PM
Thursday   8 AM to 6 PM   9 AM to 5 PM
Friday   8 AM to 3 PM   9 AM to 11:30 AM
Saturday   9 AM to 5 PM  10 AM to 3 PM
Sunday   Closed  Closed

We are closed most Canadian holidays. For emergencies (customers unable to checkout) outside of the above hours, email

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