Need Help? Contact Us

If you need help, we are here for you. Here are five ways you can reach out to us:

Bold Commerce is available during the following hours (Central Time, UTC - 6):

  Office Hours Live Chat Support Phone Support
Monday  8 AM to 9 PM  9 AM to 8 PM  9 AM to 4:30 PM
Tuesday  8 AM to 9 PM   9 AM to 8 PM  9 AM to 4:30 PM
Wednesday  8 AM to 9 PM   9 AM to 8 PM  9 AM to 4:30 PM
Thursday  8 AM to 6 PM   9 AM to 4:30 PM  9 AM to 4:30 PM
Friday  8 AM to 4:30 PM   9 AM to 4:30 PM  9 AM to 4:30 PM
Saturday  9 AM to 5 PM   10 AM to 3 PM  Closed
Sunday Closed  Closed  Closed

We are closed most Canadian holidays.

Our Merchant Success team is dedicated to providing personalized, one-on-one support when you need it most. You can book a call for questions related to on-boarding, a technical issue, or if you just want to chat!

Note: While we do offer phone calls for technical issues, we're not able to guarantee that the issue will be resolved over the phone. Shopify, along with the apps on its platform, are quite complex and the issue may require additional investigation to solve.

Visit Bold Apps - You Can Book Me for more information on how to book a call with one of our specialists.

Our Help Center is a great place to find answers to many common questions, great tutorials, and troubleshooting steps. From the Main Help Center Page, select the app you have a question about, and you'll find an answer there.

Our Community is a great place to get peer to peer support for Bold apps. The Community is also monitored by our fantastic Merchant Success team so you can be sure to get a quick answer.

Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond within a day (but usually within a couple of hours).

You can Live Chat or call us at +1-855-211-BOLD or +1-204-808-8095.

When calling, to help us respond efficiently, please provide the following information

  • Your support request number. Don't have one? Email: support@boldcommerce.com
  • Your myshopify.com store address (It helps us if you can spell out the web address)
  • Your email address
  • Your telephone number
  • A detailed description of the issue. What steps can we follow to reproduce the issue, what is the expected result?

We will do our best to respond to voicemails within one business day.

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