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Bold's Customer Success team is here to answer any questions you may have. Please reach out to us using one of the methods below.



Support/Office Hours

Bold Commerce is available during the following hours (Central Time, UTC - 6):+

  Office Hours Live Chat Support
Monday  9am–5pm  9am–5pm
Tuesday  9am–5pm  9am–5pm
Wednesday  9am–5pm  9am–5pm
Thursday  9am–5pm  9am–5pm
Friday  9am–5pm  9am–5pm
Saturday  Closed  Closed
Sunday Closed  Closed

These hours are subject to change during holidays. In such cases, there will be a banner located at the top of the Help Center to notify you of the changes.

Please note, we are closed most Canadian holidays, and support hours may be different during Black Friday/Cyber Monday.



Bold Messaging & Live Support

You can start a guided messaging session by selecting the widget in the bottom right corner.

To help us respond efficiently, select the prompts relevant to your product and inquiry. If you need to connect with a specialist, please have the following information ready:

  • Your name
  • Your web store URL
  • Your email address
  • An overview of the issue 

You will be transferred to one of our specialists within our business hours. If it is outside of business hours, a ticket will be created on your behalf. A specialist will follow up with you as soon as possible.



Help Center

Our Help Center is a great resource. Here, you can find helpful tutorials, answers to frequently asked questions, and troubleshooting steps. From the Help Center home page, select your platform and your product to find more information.



Open a Support Ticket

Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond as soon as possible!