Bold's Merchant Success team is here to answer any questions you may have. Please reach out to us using one of the methods below.
Bold Commerce is available during the following hours (Central Time, UTC - 6):+
|Office Hours||Live Chat Support|
|Monday||8 AM to 9 PM||9 AM to 7:30 PM|
|Tuesday||8 AM to 9 PM||9 AM to 7:30 PM|
|Wednesday||8 AM to 9 PM||9 AM to 7:30 PM|
|Thursday||8 AM to 6 PM||9 AM to 4:30 PM|
|Friday||8 AM to 4:30 PM||9 AM to 4:30 PM|
|Saturday||9 AM to 5 PM||10 AM to 3 PM|
These hours are subject to change during holidays. In such cases, there will be a banner located at the top of the Help Center to notify you of the changes.
Please note, we are closed most Canadian holidays. As well, support hours may be different during Black Friday/Cyber Monday.
You can start a guided messaging session by selecting the widget in the bottom right corner which says, "Hey, have a question?"
To help us respond efficiently, please select the prompts relevant to your product and inquiry. If you need to connect with a specialist, we will also need:
- Your name
- Your web store URL
- Your email address
- An overview of the issue
You will be transferred to one of our specialists within our business hours. If it is outside of business hours, a ticket will be created on your behalf. A specialist will follow up with you as soon as possible.
Our Help Center is a great place to find answers to many common questions, tutorials, and troubleshooting steps. From the Main Help Center Page, select the product you have a question about to find the answer.
Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond as soon as possible!
While we do offer phone calls for technical issues, we're not able to guarantee that the issue will be resolved over the phone. Shopify, along with the apps on its platform, are quite complex and the issue may require additional investigation to solve.
Our Merchant Success team is dedicated to providing personalized, one-on-one support when you need it most. You can book a call for questions related to on-boarding, a technical issue, or if you just want to chat about one of our apps.
Please visit Bold Apps - You Can Book Me for more information on how to book a call with one of our specialists.
Our team is available for appointments with the following apps: