Need Help? Contact Us

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If you need help, we are here for you. Here are five ways you can reach out to us:

Our Help Center is a great place to find answers to many common questions, great tutorials, and troubleshooting steps. From the Main Help Center Page, select the app you have a question about, and you'll find an answer there.

Our Community is a great place to get peer to peer support for Bold apps. The Community is also monitored by our fantastic Merchant Success team so you can be sure to get a quick answer.

Can't find what you are looking for? Let us help you. Open a Support Ticket, and we will respond within a day (but usually within a couple of hours).

You can Live Chat or call us at +1-204-400-3242.

When calling, to help us respond efficiently, please provide the following information

  • Your support request number. Don't have one? Email: support@boldcommerce.com
  • Your myshopify.com store address (It helps us if you can spell out the web address)
  • Your email address
  • Your telephone number
  • A detailed description of the issue. What steps can we follow to reproduce the issue, what is the expected result?

We will do our best to respond to voicemails within one business day.

Our Merchant Success team is dedicated to providing personalized, one-on-one support when you need it most. You can book a call for questions related to on-boarding, a technical issue, or if you just want to chat!

Note: While we do offer phone calls for technical issues, we're not able to guarantee that the issue will be resolved over the phone. Shopify, along with the apps on its platform, are quite complex and the issue may require additional investigation to solve.

Visit Bold Apps - You Can Book Me for more information on how to book a call with one of our specialists.

Bold Commerce is available during the hours (Central Time, UTC - 6)

  Office Hours  Live Chat Support 
Monday   8 AM to 9 PM  9 AM to 8 PM
Tuesday   8 AM to 9 PM   9 AM to 8 PM
Wednesday   8 AM to 9 PM   9 AM to 8 PM
Thursday   8 AM to 6 PM   9 AM to 5 PM
Friday   8 AM to 3 PM   9 AM to 11:30 AM
Saturday   9 AM to 5 PM  10 AM to 3 PM
Sunday   Closed  Closed


We are closed most Canadian holidays. For emergencies (customers unable to checkout) outside of the above hours, email afterhours@boldcommerce.com.

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Comments

4 comments
  • Hello,
    I would like that when customers have to choose the frequency of their subscription, this frequency appears in French. For example "per year" instead of "Yearly" and "per month" instead of "monthly". Where can I make this change?
    Looking forward to your answer.

  • Hi there!

    Mel here - I'm an App Specialist on the Bold Subscriptions Team. Happy to help you out with this.

    You can make language adjustments to the widget shown on your product pages by updating the fields found in your Bold Subscriptions app under Settings > Language Settings > Widget. Once you've modified the fields to your liking, simply save your changes and refresh your page on the front end.

    If you'd like any further assistance with this or if you have any other questions at all feel free to email us at support@boldcommerce.com or reach out to us via any of the channels mentioned in the above article.

    Cheers!

    Mel

  • Hi, the upsell function didn't work with my theme. i tried to deactivate the Ajax cart in my theme, but it only redirects to the cart page when customers add a product to cart.

    Thank you

  • Hey Nisar!

    Thanks so much for reaching out :) There unfortunately could be a few different reasons as to why your Upsell offer is not working correctly on the site.

    I've gone ahead and created a ticket, on your behalf, with our Merchant Success team and they'll be more than happy to assist you further!

    Please respond to our email request with your .myshopify URL and just verify that we have access to the site; this will help us troubleshoot even faster :)

    Cheers,
    Brendin
    Knowledge Centre Manager

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