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This article outlines some of the most frequently asked questions regarding new customers in Subscriptions for Shopify Checkout. Please select a question below to view the answer.



  • Bold Subscriptions automatically applies a tag to your subscribers customer profile within Shopify with a tag of active_subscriber or inactive_subscriber based on the status of their subscription.

    For more information, please visit Customer Tagging in Subscriptions for Shopify Checkout.

  • You can create and supply a customer with a Shopify discount code that discounts the entire order by 100%. For important information about Shopify discount codes in Bold Subscriptions, please visit Discount Codes.

  • As Shopify makes new customer accounts available to merchants, we are working to support this feature in Bold Subscriptions. At this time we do not recommend switching to the new version in order to ensure your customers are still able to access their Customer Portal.

    For more information on Shopify's customer accounts, please visit Shopify's support article on Customer accounts.

    If you have access to Shopify's new customer accounts, please make sure classic customer accounts are enabled by following the steps below.

    1. From within your Shopify admin, select Settings, then Checkout and accounts.
    2. Scroll to the Customer accounts section.
    3. In the Account experience section, select Edit.


    4. In the Login experience section, select one or both of the following options:
      1. Show login link in the header of online store and at checkout
      2. Require all customers to log in before checkout
    5. In the Choose which version of customer accounts to use section, select Classic customer accounts.

      Classic customer accounts

    6. Select Save.
  • Shopify does not have a setting to restrict account creation requirements to only those who purchase a subscription. If the accounts are set to required, all customers are required to create an account when checking out on your store.

    If you wish to leave accounts optional, we recommend to enable the Subscription Created email within Bold Subscriptions. This email is sent to your customers once they have purchased a subscription from your store. You can customize the text within these emails to advise your customers of the benefits of creating an account and provide instructions for how to do so.

    When creating an account, customers must use the same email they used when purchasing their subscription in order to see and manage their subscription.