Edit, Deactivate, Delete, or Re-sync a Subscription Group

Once a subscription group is created, it's automatically active on your storefront. Customers are able to start purchasing subscriptions immediately. If you no longer want to offer your products for subscription, you can deactivate the subscription group.

You can also edit your subscription group to add additional products, frequencies, or purchase options while the group is active or inactive. If you are experiencing display issues with your subscription widget, you can re-sync the group by turning it off and then back on.

The article shows you how to edit, deactivate, delete, and re-sync a subscription group, and outlines some important considerations before making changes. 

Important considerations

Editing or deactivating a subscription group does not affect the recurring orders for your existing subscribers. Existing subscription orders will continue to generate with the same options the customer originally signed up for.

Making changes to an existing subscription group only updates the options that are available in your storefront subscription widget for new customers to purchase going forward.

If you would like to cancel, pause, or change an existing subscriber's order, please visit Subscription Management: Merchant Perspective.

Edit a subscription group

To edit a subscription group, please follow the steps below.

1. In Bold Subscriptions, navigate to Subscription groups.
2. Under the Actions column, click on the ellipsis for the group you'd like to edit.
3. Select Edit subscription group.

   

4. Make your desired changes.
5. Click Save.

Deactivate a subscription group

To deactivate a subscription group, please follow the instructions below.

1. In Bold Subscriptions, navigate to Subscription groups.
2. Find the subscription group you'd like to deactivate, and move the toggle under the Status column to the left. 

   Note: You can reactivate a subscription group anytime by moving the toggle to the right.

   

Delete a subscription group

If you have a subscription group that is no longer needed, you can delete that group.

Alert: Subscription groups cannot be deleted if they have active subscribers — you must cancel all active subscriptions first. To see how to cancel a customer's subscription, please visit Subscription Management: Merchant Perspective.

To delete a subscription group, please follow the steps below.

1. In Bold Subscriptions, navigate to Subscription groups.
2. Under the Actions column, click on the ellipsis for the group you'd like to delete.
3. Select Delete subscription group.

   

Re-sync a subscription group

Changing or deleting products that are a part of an active subscription group can sometimes cause display issues with the subscription widget. If you are having display issues with your subscription widget including missing frequencies, you can re-sync the group to update it to its current state. 

To re-sync a subscription group, please follow the steps below.

1. In Bold Subscriptions, navigate to Subscription groups.
2. Find the subscription group you'd like to re-sync, and deactivate the group by moving the toggle under the Status column to the left.
   

   

3. Once the group is completely off, reactivate the group by moving the toggle under the Status column to the right.