Why is the "Find or create a generic Shopify named tax instead" setting in the Quickbooks Sync app not creating new state tax categories automatically in QuickBooks Online?
QuickBooks Sync automatically creates tax rates in QuickBooks Online, but it requires a pre-existing tax agency to place those rates within. The app will not create a tax agency nor will it automatically select one from within the app. To resolve this issue, you will need to manually select a tax agency in the QuickBooks Sync app when an error occurs, allowing the app to create the tax rates within that agency.