While using Bold Discounts, you may come across some unexpected issues with the sales icon or clock. While some of these issues may be corrected through a simple app setting, other issues might be related to a conflicting app or process, or an incomplete install on your theme.
This article provides troubleshooting steps for some common issues that you may come across when using sales icons and sales clocks in Bold Discounts.
Sales clock is not displaying
The sales clock may not appear if:
- Your sale / discount group does not have a start or end date or time.
- The sales clock is not installed correctly.
Check that you've enabled a start and end date and time in your discount group. Please visit Create a Discount with Bold Discounts for steps on how to edit your group.
If a start and end date and time have been set, please refer to the Bold Discounts Install Instructions to ensure the sales clock has been installed correctly.
Sales icon appears on products that are no longer on sale
A sales icon may appear on a product that is no longer on sale because that product still has the sale tag attached to it.
To fix this, create a discount for 1% on the affected product and turn on the discount. Wait for the process to complete and turn off the discount. The sale tag should now be removed.
If the sales icon still appears or the price is still discounted, please contact our Customer Success team.
Visit Create a Discount with Bold Discounts for complete instructions.
Sales icon is appearing twice
If there are two sales icons appearing on products discounted by Bold Discounts, your theme is likely displaying a sales icon along with the sales icon from Bold Discounts. The best workaround would be to either disable the sales icon in Bold Discounts or disable the sales icon from within your theme.
Please see the steps above on changing the sales icon with Bold Discounts.
For assistance with disabling the theme's sales icon, please reach out to your theme developer.
Sales icon is not displaying
If you do not see the sales icon after creating a discount in Discounts, it could be because of one of the following reasons:
- The sales icon is not installed correctly.
- A sales icon has not been chosen in Discounts.
For steps on installing the sale icon in your theme, refer to the Bold Discounts Install Instructions to ensure it is installed correctly.
If the installation has already been completed on a Vintage theme, please ensure that a sales icon is chosen in Discounts.