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User Roles & Permissions in Account Center

Laurel
Laurel
  • Updated

There are four different user roles in Account Center which have different permissions available to each. They are as follows:

  • Organization Admin
  • Store Admin
  • Staff
  • Support

This article defines each role along with their best use case, as well as outlines the ability of each role to manage certain actions or functions available within Account Center.

 


 

User role definitions

Organization admin

This role represents a leader of an organization within Account Center.

This user has permission to view and modify all app and integration installations for all stores attached to the organization.

An organization may have many admins. For example, this could be the administrator of "Bold Apparel" across all of its different stores.

Store admin

This role represents a leader to a specific store in Account Center.

This user has permission to view and modify all app and integration installations for only the store they are a member of.

A store may have many admins, and a user may be a Store Admin for multiple stores within one organization. For example, this could be the local administrator of "Bold.com", a specific online store selling Bold Apparel products.

Staff

This role represents an assistant or staff member for a specific store in Account Center.

This user has restricted access to privileged actions as noted in the User Role Permissions table below.

For example, this user could be an engineer or account manager from "Bold.com", a specific online store selling Bold Apparel products.

Support

Alert: This role is typically reserved for Bold Support. If you need outside technical assistance, please reach out to our Customer Success team so we can assist you with the process.

This role represents a technical assistant from outside of your organization in Account Center.

This user has restricted access to privileged actions as noted in the User Role Permissions table below.

A support user can support multiple stores from different organizations. For example, this could be an external technology partner working with "Bold Apparel" among other clients, contracted to assist in technical implementation.

 


 

User role permissions

Feature/Action

Organization Admin

Store Admin

Staff

Support

 

User Management

 

 

 

 

Invite users

✔*Invite Staff users only

✔*Invite  Support users from their own organization only 

Revoke user invite

✔*Revoke Staff invitations only

✔*Revoke Support invitations from their own organization only

View user lists (Connected, Disconnected, Invite Pending)

 

User Permissions (Details)

 

 

 

 

Read user details

Edit user permissions

✔*Edit permissions of Staff users only

Deactivate/reactivate user*

✔*Deactivate/reactivate Staff users only

Remove user*

✔*Remove Staff users only

✔*Remove Support users from their own organization only

 

User Profile

 

 

 

 

Edit My Account profile details

Change password

 

Store Management

 

 

 

 

Add store

 

Store Settings

 

 

 

 

Read details

Edit details

 

App Management

 

 

 

 

View store launchpad

Add apps to a store

View store apps

✔* Only those they have been granted access to

Remove store apps

Access to apps (launch apps)

✔* Only those they have been granted access to

 

Integration Management

 

 

 

 

Add integration

Remove integration

Access to integrations (launch integrations)

✔ 

✔ 

✔* Only those they have been granted access to

✔ 

 

API access tokens

 

 

 

 

Create API access token

View API access token

Remove API access token

 

Published Integrations

 

 

 

 

View published integrations

Create integration

Edit integration details

Copy integration install link

View client_id & client_secret

Deactivating a user’s Bold account will close their entire Bold account, effectively removing them from all stores they had access to. They will no longer be able to log into Bold Account Center.

Removing a user from a store within an organization will remove that user’s access to that specific store. This will have no effect on their Bold account, and they will still be able to log into Bold Account Center and access any other stores that they have access to.