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How can I edit my customer's credit card?

Laurel
Laurel
  • Updated

I have my customer's credit card information. Where can I edit this myself?

Because Bold Subscriptions works with the Shopify Checkout, all payment information for your subscribers are stored in Shopify. To edit your customer's credit card information directly in Shopify, follow these steps:

1. From your Shopify admin, go to Customers.

2. Click on the customer's name whose payment method you want to update.

3. In the Payment methods section, click the pencil icon.

4. Click the 3 dots, then click Replace card.

5. Complete the Replace credit card form, and click Confirm. 

You can also request the customer do this themselves by sending the Shopify email.

Read more about this on our Help Center here: https://support.boldcommerce.com/hc/en-us/articles/4404797982356-Subscription-Management-Merchant-Perspective#update-payment-method-billing-address