Can I merge two subscription groups into one?
It is not possible to merge entire subscription groups together. However, you can reassign the subscription group of an existing subscriber's product. This is helpful if you want to allow that customer to swap with a product that doesn't belong to the same subscription group. Products must belong to the same subscription group in order for customers to swap.
Please note that doing this will not change the product's subscription group for all customers. It is only changed for that specific customer.
To change a product's subscription group for a specific customer, please follow the steps below.
- In Bold Subscriptions, navigate to "Customers".
- Search for the customer by name or email.
- Click on the ellipsis beside the customer, and select "Manage Subscriptions".
- If more than one subscription exists, click "Show details" under the subscription you would like to edit.
- Click "Edit" next to "Products in your subscription".
- Click "Edit" next to the name of the existing subscription group.
- Select the subscription group that you would like to assign to the product.
- Click "Confirm".
- Click "Save Changes".
For more information, please visit this Help Center article: https://support.boldcommerce.com/hc/en-us/articles/4404797982356-Subscription-Management-Merchant-Perspective#change-a-products-subscription-group