Why am I unable to open Bold Subscriptions?
Many times issues accessing the app are due to browser caching. Please follow the steps below:
- Log out of Shopify.
- Clear your browser cache.
- Ensure third-party cookies are enabled in your browser.
- Log back into Shopify.
- Open Bold Subscriptions.
If this does not work, check that your browser allows cross-website tracking.
If you are getting an error similar to "Account doesn't have proper permissions", check to make sure you are logged into the correct account with the proper permissions to view and manage apps on your store.
For more information on app access troubleshooting, please visit our Help Center article: https://support.boldcommerce.com/hc/en-us/articles/25739220977940-App-Access-Troubleshooting