Why are some Shopify orders incorrectly showing as "refunded" despite no action taken on our end, especially with prepaid recurring subscriptions?
When a prepaid subscription is purchased, the order generated in Shopify is for the full cost of prepaid subscription, however, it’s important to be aware that Bold creates a refund of $0.00 for the additional orders in the prepaid subscription. This message can be disregarded. Its purpose is to allow future orders to be generated by Bold Subscriptions, rather than Shopify, giving you and your customers more flexibility with prepaid orders. Your customers are not notified of these initial refunds.
You can read more about prepaid subscriptions on our Help Center here: https://support.boldcommerce.com/hc/en-us/articles/23516253838228-Prepaid-Subscriptions