Why are some products not included in active sales discounts?
There are a few reasons why a discount may not be appearing on your product.
- The product is already in an active discount group. If a product is already in an active discount group when it is placed in another, the additional discount is skipped.
- A discount results in a price less than zero. If this happens, the discount is ignored.
- A higher cents override is set on a low priced item. For example, if a product is priced at $1.50, with a 10% discount, and a cent override of .79, the override is ignored as it would increase the product price to $1.79.
- Another app syncs or modifies product information. This would conflict with Bold Discounts. The only solution is to remove the conflicting app.
- The discount group is not fully synced. If the discount group is still syncing, some products may not appear discounted. Wait for the sync to complete and check again.