Product Add-Ons

You can let your customers conveniently add products to their existing subscriptions right from the customer portal—where they go to manage their subscriptions. Your customers can add products as one-time purchases or as recurring orders, based on how you offer the product on your store.

Functionality

When product add-ons are enabled, your customers have to option to add a product to one of their active subscriptions in one of the following ways:

• Add to this subscription. This adds the product as a recurring order along with the existing subscription.
• Add to next order only. This adds the product to the next subscription order as a one-time purchase only. It will not recur.

The options available to your customers depend on the options you’ve made available for the product on your storefront. These are as follows:

• If the product is available as a subscription only, your customer will only see the option to Add to this subscription.
• If the product is available as a one-time purchase only, your customer will see the option to Add to next order only.
• If the product is available for subscription as well as one-time purchase, your customers will see both Add to this subscription and Add to next order only.

A new shipping rate is calculated at the time the new product is added.

Discounts on product add-ons

If an existing subscription product is added to a subscription, it will receive the discount associated with the group it is in. If the added product has a dynamic discount, the initial discount will be applied to all recurring orders. If the group does not have a discount, then a discount will not be applied. If the added product is in more than one subscription group, it will inherit the discount from the group it was most recently added to. 

A new shipping rate is calculated at the time the product is added.

Important considerations

• Customers who have purchased their subscription in a currency different from your store's default currency are not able to use the product add-on feature.
• Products added to existing prepaid subscriptions are charged when the next subscription order is set to recur. However, customers are not charged shipping on the added product until the prepaid subscription renews.

Setup

To allow your customers to add products to their existing subscription, please enable the customer portal setting as shown below.

1. From within Bold Subscriptions, navigate to Settings > Customer portal.
2. Enable the toggle next to Customer can add products to their existing subscriptions.

To add a product to an existing subscription, your customer can follow the steps below.

1. Log in to the customer portal.
2. Within the active subscription overview, click Add Products.

   

3. Select the desired product.
4. If applicable, select the size and quantity.
5. Choose an available option.

   

For more information on how customers can manage their existing subscriptions, please visit Subscription Management: Customer Perspective.

To see how you can help manage your customer’s subscriptions, please visit Subscription Management: Merchant Perspective.