Create and Edit Your Custom Rewards

Version 2 of Bold Loyalty Points allows you to create Custom Rewards for your customers.

This gives you the flexibility of offering non-monetary rewards such as free merchandise, social media shout outs, or exclusive access when your customers earn enough points to redeem the reward.

Any Custom Reward you create must be handled manually by the merchant. Loyalty Points is not able to fulfill these rewards through its admin.


Custom Rewards are only available on select price plans. It's recommended verifying which plan you are currently on before proceeding with the remainder of this article.




  1. From the Shopify admin, select Apps.
  2. Select Bold Loyalty Points.
  3. Select Rewarding Customers, then Custom Rewards.

    From the side navigation bar, select Rewarding Customers (third from the top). From the Rewarding Customers dropdown menu, select Custom Rewards (second one down)

  4. Select Create Custom Reward.

    Underneath the text, select Create Custom Reward

  5. Enter a Reward Name.

    Note: This is the title your customers will see when going to select their rewards.

    In the textbox, enter the name of your reward

  6. Select the Reward Cost.

    Directly below the reward name, enter in the cost (in points) to redeem this reward

  7. Enter a Reward Description.

    Note: This is what your customers will see when they go to view the details of your Custom Reward.

    Within the text box underneath the reward cost, enter in a description of the reward

  8. Enable the This reward requires additional information from the customer setting. (optional)

    Note: This setting allows your customers to specify reward information like size and colour. Only enable this if it is required for your Custom Reward.

    Picture shows the checkbox underneath the reward description being checked (this reward requires additional information from the customer), displaying a textbox underneath to ask customers for additional information (example: colour)

  9. Enable the Limit the number of times each customer can redeem setting and enter a number. (optional)

    Note: This setting limits the number of times a specific customer can claim this reward.

    Picture shows the Limit the Number of Times Each Customer Can Redeem checkbox being checked, with a textbox appearing underneath to enter a numerical value for how many times the reward can be redeemed by one customer

  10. Enable the Limit the number of times all customers can redeem setting and enter a number. (optional)

    Note: This setting limits the total number of times customers can claim this reward. This is useful if you only want to offer this Custom Reward a set number of times. (IE. 100 limited edition t-shirts)

    Picture shows the Limit the Numebr of Times All Customers Can Redeem checkbox being checked, with a

  11. Select Save.

    Note: The fulfillment for this reward must be done manually by the store owner.

    In the top-right corner, select Save

  12. To edit a Custom Reward, select the ellipsis on the reward you want to adjust.

    To edit the custom reward, select the ellipsis to the far-right of reward you want to adjust

  13. Select Edit Reward.

    From the ellipsis dropdown menu, select Edit Reward (first one down)

  14. Adjust the reward accordingly and select Save.

    Note: This will only impact future rewards. Any customers who have already redeemed this reward will not be affected.

    Make the necessary adjustments, then select Save in the top-right corner

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