Request a Product Options Installation

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Warning!

Please ensure that we have an active staff account for your site, prior to submitting your installation request. Visit Create a Shopify Staff Account for more information on how to create an account.

Overview

Product Options requires a Liquid code installation to ensure the app functions correctly on the storefront.

Note: Visit our installation instructions if you feel comfortable enough with Liquid code to complete this install yourself.

To request an installation from our team, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select the Apps option on the left-hand side of your Shopify admin

  2. Select Product Options by Bold.

    Select Product Options by Bold from your list of apps

  3. Select Need Help?

    From the Product Options navigation bar, select Need Help?

  4. Select Liquid Installation.

    From the Need Help dropdown menu, select Liquid Installation

  5. Select one of the following installation options:

    Picture shows the Complete Your Installation page within Product Options; the option on the left says Request Expert Install, the option on the right says Start Automatic Install

    • Request Expert Install: This creates a ticket request with our installations team. All of these requests are completed manually on a rotational basis. You will be asked to confirm which theme you would like this coding to be installed on after selecting this option.

      Note: The turnaround time for install requests performed by our team is 2-4 business days.

      Picture showing the Request Expert Install option on the left side being selected

    • Start Automatic Install: This will trigger our robotic installer to perform an automatic installation. You will be asked to confirm which theme you would like this coding to be installed on after selecting this option.

      Note: You're able to revert the installation in the off-chance that our robo-installer is not able to install the code correctly on your selected theme. Selecting this option will roll your theme back to its previous state. An installation request will also be created for our team to complete manually.

      Picture showing the Start Automatic Install option on the right side being selected

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Comments

2 comments
  • Hi, i've requested manuel request but still waiting??

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  • Hi there!

    Thanks so much for reaching out :) I can confirm that we have a request for your store in our installers' queue. Installations performed by our team generally take between 2 to 4 business days before they're completed.

    Please let us know if you have any further questions in the meanwhile and we'll be more than happy to assist!

    Cheers,
    Brendin
    Knowledge Centre Manager

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