You cannot view abandoned carts until you activate and Customize the Abandoned Cart Emails in Bold Checkout.
Bold Checkout uses its own checkout to process your customer's orders. Because of this, the app has its own section for managing abandoned carts.
To view and manage abandoned carts in Bold Checkout, please follow these steps:
- From BigCommerce's admin, select Apps.
- Select Bold Checkout.
- Select Orders, then Abandoned Carts.
- Enter a Start Date and End Date, then select Filter Dates.
- Select Export to download a CSV file.