Bold Checkout offers its own abandoned cart emails for customization. Because Bold Checkout uses its own checkout process, these emails must be enabled and customized to continue sending abandoned cart reminders to your customers.
Note: BigCommerce's abandoned cart emails will not be sent for orders that are processed through Bold Checkout.
To change the content of the abandoned cart emails and how they are sent, please follow these steps:
- From BigCommerce's admin, select Apps.
- Select Bold Checkout.
- Select Orders, then Abandoned Cart Settings.
- Decide who will receive your emails.
- Select the Abandoned cart emails toggle.
Note: Leaving this disabled will not send abandoned cart emails to your customers.
- Choose the wait time of sending the email after the cart is abandoned (1 hour, 6 hours, 24 hours).
- Select Do you want to allow multiple emails to be sent in a 24 hour period (optional).
- Edit the Subject Line as needed.
- Edit the Email Content as needed.
- Select Save.