Bold Cashier offers its own abandoned cart emails for customization. Because Cashier uses its own checkout process, these emails must be enabled and customized to continue sending abandoned cart reminders to your customers.
Note: BigCommerce's abandoned cart emails will not be sent for orders that are processed through Cashier.
To change the content of the abandoned cart emails and how they are sent, please follow these steps:
- From BigCommerce's admin, select Apps.
- Select Bold Cashier.
- Select Orders, then Abandoned Cart Settings.
- Select the Abandoned cart emails toggle.
Note: Leaving this disabled will not send abandoned cart emails to your customers.
- Choose the wait time of sending the email after the cart is abandoned (i.e. One hour, Six hours, Twenty-four hours).
- Select Do you want to allow multiple emails to be sent in a 24 hour period If you would like to do so.
- Edit the Subject Line as needed.
- Edit the Email Content as needed.
- Select Save.