Customize the Abandoned Cart Emails in Cashier


To change the content of the abandoned cart emails and how they are sent, follow these steps:

  1. From BigCommerce's admin, select Apps.

    Select Apps

  2. Select Cashier.

    Select Cashier

  3. Select Orders, then Abandoned Cart Settings.

    Orders/Abandoned Cart Settings

  4. Select the Abandoned cart emails toggle.

    Note: Leaving this disabled will not send abandoned cart emails to your customers.

    Enable Abandoned Cart Emails

  5. Choose the wait time of sending the email after the cart is abandoned (i.e. One hour, Six hours, Twenty-four hours).

    Adjust Email Wait Times

  6. Select Do you want to allow multiple emails to be sent in a 24 hour period If you would like to do so.

    Enable Multiple Emails

  7. Edit the Subject Line as needed.

    Edit Subject Line

  8. Edit the Email Content as needed.

    Edit Email Content

  9. Select Save.

    Select Save

That's it!

Next Steps:

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