Customize the Abandoned Cart Emails in Bold Checkout



Bold Checkout offers its own abandoned cart emails for customization. Because Bold Checkout uses its own checkout process, these emails must be enabled and customized to continue sending abandoned cart reminders to your customers.

Note: BigCommerce's abandoned cart emails will not be sent for orders that are processed through Bold Checkout.

To change the content of the abandoned cart emails and how they are sent, please follow these steps:

  1. From BigCommerce's admin, select Apps.

    Select Apps

  2. Select Bold Checkout.

    Select Bold Checkout

  3. Select Orders, then Abandoned Cart Settings.

    Select Orders, then Abandoned Cart Settings

  4. Decide who will receive your emails.

    Choose who to send marketing emails to

  5. Select the Abandoned cart emails toggle.

    Note: Leaving this disabled will not send abandoned cart emails to your customers.

    Enable Abandoned Cart Emails

  6. Choose the wait time of sending the email after the cart is abandoned (1 hour, 6 hours, 24 hours).

    Select wait time

  7. Select Do you want to allow multiple emails to be sent in a 24 hour period (optional).

    Toggle multiple emails

  8. Edit the Subject Line as needed.

    Edit Subject Line

  9. Edit the Email Content as needed.

    Edit Email Content

  10. Select Save.

    Select Save

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