Refund a Cashier Order


To refund an order placed through Bold Cashier, please follow these steps:

  1. From BigCommerce's admin, select Apps.

    Select Apps

  2. Select Bold Cashier.

    Select Bold Cashier

  3. Select Orders, then All Orders.

    Select Orders/All Orders

  4. Select the Refund button beside the order you wish to refund.

    Note: You can use the search bar on this page to filter your orders by their number, email address, etc.

    Select Refund Button

  5. Enter a Refund quantity.

    Note: To issue a full refund here, select "Issue Full Refund" and skip the remaining steps.

    Enter Refund Quantity

  6. Enter a Restock quantity (optional).

    Enter Restock Quantity

  7. Enter a $ amount next to "Shipping refund" if you would like to refund a full or partial shipping charge.

    Enter Shipping Refund

  8. Enter a refund reason.

    Enter a Refund Reason

  9. Select Send an email notification to the customer.

    Select Send Email Notification to Customer

  10. Select Refund $XX.XX.

    Select Refund $XX.XX

That's it!

Next Steps:

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