Refund a Cashier Order

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To refund an order placed through Bold Cashier, follow these steps:

  1. From BigCommerce's admin, select Apps.

    Select Apps

  2. Select Cashier.

    Select Cashier

  3. Select Orders, then All Orders.

    Orders/All Orders

  4. Select the edit button beside the order you want to refund.

    Select Edit Button

  5. Enter the quantity of products.

    Note: Select Issue Full Refund to provide a full refund on the order and bypass these steps.

    Select Refund Quantity

  6. Enter the amount of shipping (optional).

    Enter Shipping Refund Amount

  7. Specify a refund total.

    Note: The total refund amount can be specified here.

    Enter Refund Total

  8. Select Refund $XX.XX.

    Select Refund XX.XX

That's it!

Next Steps:

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