Live Chat


Bold Commerce offers you the ability to Live Chat with one of our Frontline Specialists. If they are unable to solve your issue over live chat, they will create a ticket so that one of our Product Specialists, for the specific app, can help with the issue.

Hours of Operation

Bold Commerce is available during the following hours (Central Standard Time, UTC - 6):

  Office Hours  Live Chat Support 
Monday   8 AM to 9 PM  9 AM to 8 PM
Tuesday   8 AM to 9 PM   9 AM to 8 PM
Wednesday   8 AM to 9 PM   9 AM to 8 PM
Thursday   8 AM to 6 PM   9 AM to 5 PM
Friday   8 AM to 3 PM   9 AM to 11:30 AM
Saturday   9 AM to 5 PM  10 AM to 3 PM
Sunday   Closed  Closed

We are closed most Canadian holidays.

1 out of 1 found this helpful


  • HI, i want to install the app. please help ASAP!!

  • ???

  • Hey Peter,

    thanks for reaching out to us!

    I tried to reach you via phone, but it seemed we couldn't connect or got disconnected.

    I've taken a look and it shows that you requested an install. We will complete this within 1-3 business days. Please open up a chat window above, or email us at if you have any further inquiries.

    Best Regards!

  • my customer are not able to pay, it says invalid card or this account can't make live charges

  • Hey Melissa!

    Thanks so much for reaching out :) Without being able to take a look at the issue live, I'm not too sure as to what might be causing this problem on your site.

    However, I've created a ticket on your behalf with our Merchant Success team and they'll be more than happy to work through this with you! If you could respond to our ticket with your .myshopify URL and any further details of the problem that would be great :)

    Please email us back if you have any further questions in the meanwhile!

    Knowledge Centre Manager

  • Hello,
    I need help on getting your app to work.
    Have lots of questions. Please contact me Mon-Friday 10 am to 4 pm Pacific time

  • Hey Ben!

    Thanks for reaching out! I've gone ahead and created a ticket for you with our Merchant Success team.

    Please respond to our email with your questions and our team will be more than happy to assist from there :)

    Knowledge Centre Manager

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