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Bold Commerce offers you the ability to Live Chat with one of our Frontline Specialists. If they are unable to solve your issue over live chat, they will create a ticket so that one of our Product Specialists, for the specific app, can help with the issue.

Hours of Operation

Bold Commerce is available during the following hours (Central Standard Time, UTC - 6):

  Office Hours  Live Chat Support 
Monday   8 AM to 9 PM  9 AM to 8 PM
Tuesday   8 AM to 9 PM   9 AM to 8 PM
Wednesday   8 AM to 9 PM   9 AM to 8 PM
Thursday   8 AM to 6 PM   9 AM to 5 PM
Friday   8 AM to 3 PM   9 AM to 11:30 AM
Saturday   9 AM to 5 PM  10 AM to 3 PM
Sunday   Closed  Closed

We are closed most Canadian holidays.

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Comments

13 comments
  • HI, i want to install the app. please help ASAP!!

  • ???

  • Hey Peter,

    thanks for reaching out to us!

    I tried to reach you via phone, but it seemed we couldn't connect or got disconnected.

    I've taken a look and it shows that you requested an install. We will complete this within 1-3 business days. Please open up a chat window above, or email us at support@boldcommerce.com if you have any further inquiries.

    Best Regards!

  • my customer are not able to pay, it says invalid card or this account can't make live charges

  • Hey Melissa!

    Thanks so much for reaching out :) Without being able to take a look at the issue live, I'm not too sure as to what might be causing this problem on your site.

    However, I've created a ticket on your behalf with our Merchant Success team and they'll be more than happy to work through this with you! If you could respond to our ticket with your .myshopify URL and any further details of the problem that would be great :)

    Please email us back if you have any further questions in the meanwhile!

    Cheers,
    Brendin
    Knowledge Centre Manager

  • Hello,
    I need help on getting your app to work.
    Have lots of questions. Please contact me Mon-Friday 10 am to 4 pm Pacific time

  • Hey Ben!

    Thanks for reaching out! I've gone ahead and created a ticket for you with our Merchant Success team.

    Please respond to our email with your questions and our team will be more than happy to assist from there :)

    Cheers,
    Brendin
    Knowledge Centre Manager

  • I have purchased a new theme for my shopify store and need to apply the Product Options app to it. Do I need to delete then reinstall?
    If I do that do I lose the options sets that I have created.
    Judith

  • Hey Judith!

    Thanks so much for reaching out :) You won't have to delete and re-install the app in order to use it on your new theme. However, we may need to install the app's coding onto your new theme in order for the Options to work correctly on your storefront.

    I noticed that you already have a ticket open with our team, so I'll get them to assist you further from here! Please let us know through this email ticket if you have any more questions.

    Cheers,
    Brendin
    Knowledge Centre Manager

  • Just tried to process a partial refund for a customer - it came up with an error - "refunds must be between £0 and £10 " - why ??? I tried again the same error message popped up. Double checked on the order and is definitely hasn't gone through.
    Just looked at my Stripe account and this refund has been processed twice!! 
    - Dorota

  • Hey Dorota!

    Thanks so much for reaching out :) There could be a few reasons as to why you've encountered this error; depending on which app and where you attempted to process the refund from.

    I've gone ahead and created a ticket for yourself, with our Merchant Success team, and they'll be more than happy to assist further from here. If you could respond to our email with your .myshopify URL, as well as the app you encountered this issue with, we'll be able to get to the bottom of this even faster!

    Please let us know if you have any further questions/information to share.

    Cheers,
    Brendin
    Knowledge Centre Manager

  • I want to display the quantity break on my homepage since I have the featured product there.

  • Hey Augustine!

    Thanks so much for reaching out :)

    We created a ticket for you and we will be more than happy to assist further from here. If you could respond to our email with your .myshopify URL. We'll be able to get to the bottom of this even faster!

    Please let us know if you have any further questions/information to share.

    Cheers,
    Gursharandeep Singh
    Merchant Success Specialist

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