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Bold Commerce offers you the ability to Live Chat with one of our Frontline Specialists. If they are unable to solve your issue over live chat, they will create a ticket so that one of our Product Specialists, for the specific app, can help with the issue.

Hours of Operation

Bold Commerce is available during the following hours (Central Standard Time, UTC - 6):

  Office Hours  Live Chat Support 
Monday   8 AM to 9 PM  9 AM to 8 PM
Tuesday   8 AM to 9 PM   9 AM to 8 PM
Wednesday   8 AM to 9 PM   9 AM to 8 PM
Thursday   8 AM to 6 PM   9 AM to 5 PM
Friday   8 AM to 3 PM   9 AM to 11:30 AM
Saturday   9 AM to 5 PM  10 AM to 3 PM
Sunday   Closed  Closed

We are closed most Canadian holidays.

3 out of 3 found this helpful

Comments

33 comments
  • HI, i want to install the app. please help ASAP!!

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  • ???

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  • Hey Peter,

    thanks for reaching out to us!

    I tried to reach you via phone, but it seemed we couldn't connect or got disconnected.

    I've taken a look and it shows that you requested an install. We will complete this within 1-3 business days. Please open up a chat window above, or email us at support@boldcommerce.com if you have any further inquiries.

    Best Regards!

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  • my customer are not able to pay, it says invalid card or this account can't make live charges

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  • Hey Melissa!

    Thanks so much for reaching out :) Without being able to take a look at the issue live, I'm not too sure as to what might be causing this problem on your site.

    However, I've created a ticket on your behalf with our Merchant Success team and they'll be more than happy to work through this with you! If you could respond to our ticket with your .myshopify URL and any further details of the problem that would be great :)

    Please email us back if you have any further questions in the meanwhile!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • Hello,
    I need help on getting your app to work.
    Have lots of questions. Please contact me Mon-Friday 10 am to 4 pm Pacific time

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  • Hey Ben!

    Thanks for reaching out! I've gone ahead and created a ticket for you with our Merchant Success team.

    Please respond to our email with your questions and our team will be more than happy to assist from there :)

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • I have purchased a new theme for my shopify store and need to apply the Product Options app to it. Do I need to delete then reinstall?
    If I do that do I lose the options sets that I have created.
    Judith

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  • Hey Judith!

    Thanks so much for reaching out :) You won't have to delete and re-install the app in order to use it on your new theme. However, we may need to install the app's coding onto your new theme in order for the Options to work correctly on your storefront.

    I noticed that you already have a ticket open with our team, so I'll get them to assist you further from here! Please let us know through this email ticket if you have any more questions.

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • Just tried to process a partial refund for a customer - it came up with an error - "refunds must be between £0 and £10 " - why ??? I tried again the same error message popped up. Double checked on the order and is definitely hasn't gone through.
    Just looked at my Stripe account and this refund has been processed twice!! 
    - Dorota

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  • Hey Dorota!

    Thanks so much for reaching out :) There could be a few reasons as to why you've encountered this error; depending on which app and where you attempted to process the refund from.

    I've gone ahead and created a ticket for yourself, with our Merchant Success team, and they'll be more than happy to assist further from here. If you could respond to our email with your .myshopify URL, as well as the app you encountered this issue with, we'll be able to get to the bottom of this even faster!

    Please let us know if you have any further questions/information to share.

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • I want to display the quantity break on my homepage since I have the featured product there.

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  • Hey Augustine!

    Thanks so much for reaching out :)

    We created a ticket for you and we will be more than happy to assist further from here. If you could respond to our email with your .myshopify URL. We'll be able to get to the bottom of this even faster!

    Please let us know if you have any further questions/information to share.

    Cheers,
    Gursharandeep Singh
    Merchant Success Specialist

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  • In the payment page, the customer cannot select the country of delivery. Please help, Thank you

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  • Hey Hank!

    Thanks so much for reaching out :) Are you using Bold Cashier by chance? Any country that you wish to offer shipping/delivery to must be added to the app's "Shipping Zones" section:

    - Add Shipping Zones in Cashier 

    Please let us know (support@boldcommerce.com) if you have any further questions from here and we'll be more than happy to assist!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • Hi i Have installed the App but depending on how i navigate to my product depends on if I get an add to cart or Complete Subscription button in Shopify

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  • Hi there!

    Thanks for reaching out :) Depending on the app you're using, there could be a few different reasons as to why this is occurring on your site.

    I've gone ahead and created a ticket on your behalf with our Merchant Success team (support@boldcommerce.com) and they'll be more than happy to assist you further from here!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • I am receiving the error message: Your account cannot currently make live charges" when i attempt to process a subscription. However, the transaction processes when it is for a single (non-subscription) item. Please help!

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  • Hey Roshonda,

    Thanks for reaching out and I'm sorry to hear of the inconvenience this issue might be causing. I see you've had some tickets with us. I would go ahead and do some digging on this and I would reach out to you via email.

    Cheers!

    Clifford
    Bold Commerce Merchant Success
    support@boldcommerce.com 

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  • i installed the app. I did not save a theme copy. Now the store is showing repeat pricing
    ie: $39.95$39.95
    Sale price
    $28.99$28.99 Sale
    Can you help me.

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  • Hey Doug!

    Thanks so much for reaching out :) Our team should be able to help you correct this issue on the site. I've gone ahead and created a ticket on your behalf (#520473); if you could respond with your.myshopify URL and confirm that we have access to your Shopify admin, our Merchant Success Specialists will be more than happy to assist from there!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • how to block certain options when other options has been chosen
    how to say delivery included in checkout
    how to remove tax add (tax is already included)
    how to remove normal pricing from products and only use price on your app

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  • Hi there!

    Thanks so much for reaching out :) I noticed that you have a ticket currently open with our Merchant Success team; so I've gone ahead and included this information on your ticket for our team to assist further!

    If you wish to live chat with us instead, our team will be on today starting at 9am (CST -6).

    Please let us know through your email thread if you have any further questions in the meanwhile!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • We have used Bold Subscription app, if we have not use bold app Fixed Shipping Rates then it give us error "Unable to validate address, Please contact store owner".

    We have used weight based shipping but not able to override bold shipping, please suggest any solution for it

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  • Hey Indresh!

    Thanks so much for reaching out :) Admittedly I'm not entirely sure what might be going on with your site here.

    I've gone ahead and created a ticket, on your behalf, with our Merchant Success team and they'll be more than happy to assist you further from here!

    Please let us know through that email thread if you have any further questions in the meanwhile.

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • Hello!I just added your subscriptions app and have installed it to my theme using your automatic install. Now I'm trying to make some changes to the way the widget is looking and I'm not seeing any updates in my theme preview. Do I need to re-install after every change?

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  • Hi, I need help making the product I added to go live on my site. Can someone help me please?

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  • we are trying to get bold subscriptions on shopify and the non subscriptions to remain on shopify app for which we use paypal so we have a series of questions.
    1. Can we still use our paypal account and stripe for just subscriptions?
    2. How do we test the subscription page is working properly?
    3. We sets subscriptions up and bold app is not working. can u help us troubleshoot issues?

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  • Hey Megan!

    Thanks so much for reaching out :) If you're viewing your storefront in the same browser window as the one you're making changes in, you'll sometimes need to hard refresh the page in order to see the changes ---> https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Please let us know if you have any further questions from here and we'll be glad to assist!

    Cheers,
    Brendin
    Knowledge Centre Manager

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  • Hey Alex!

    Thanks so much for reaching out :) If the issue you're experiencing is in relation to one of our apps, please contact our Merchant Success team and we'll be more than happy to assist.

    If you're experiencing issues with launching products on your Shopify site in general, I would suggest reaching out to Shopify's support team ---> support@shopify.com <--- for further assistance with this.

    Please let us know if you have any other questions in the meanwhile and we'll be glad to assist.

    Cheers,
    Brendin
    Knowledge Centre Manager

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