Upgrade to Loyalty Points Version 2


This article requires technical knowledge and prior experience with Liquid code. If you are not comfortable with this, please contact our Merchant Success team for further assistance. Please note that you are not able to go back to Version 1 once you upgrade.


Loyalty Points offers a new version of the app for download. If you're currently using the original version of Loyalty Points, you can now upgrade to Version 2.

Note: To update your current version of Loyalty Points, you'll need to uninstall your current version and re-install the new version. This guide is separated into these two parts.

To update your app version, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select the Apps option on the left-hand side of your Shopify admin

  2. Select Bold Loyalty Points.

    Select Loyalty Points from your list of apps

  3. Select Customers.

    From Loyalty Points' top navigation bar, select Customers

  4. Select Export.

    In the far-right corner, select Export

  5. Select the CSV file and open with Excel or comparable software.

    Note: We strongly suggest making a copy of this exported file. The next step will instruct you to delete information from this export.

    Picture shows a user's computer opening the downloaded .CSV file

  6. Delete all columns, except:
    • Email Address
    • Points Balance

    Picture shows the .CSV file open in Excel, highlighting which columns to delete (A and D)

  7. Change the Email Address and Points Balance fields to Email and Balance.

    Picture shows columns A and B with email addresses and points balances, highlighted to show that they need to be adjusted

  8. Select Save.

    Picture shows the .CSV file being saved

  9. Navigate back to Loyalty Points and select Program Settings.

    From Loyalty Points' top navigation bar, select Program Settings

  10. Select Base Reward Points.

    From the Program Settings dropdown menu, select Base Reward Points (second from the top)

  11. Note your reward point values.

    Note: We suggest recording these in a notepad or similar software. These values will become important when you set up your loyalty program in version 2.

    Picture shows the Point Value of a loyalty program in the middle of the screen, highlighted

  12. Select Settings.

    From Loyalty Points' top navigation bar, select Settings

  13. Select Global Settings.

    From the Settings dropdown menu, select Global Settings (third from the top)

  14. Select the toggle switch on the "Program is active for this shop" button to disable your loyalty program.

    Within the Program Status section in the top-left corner, select the Program is Active for This Shop toggle to turn off the loyalty program

  15. Select Save.

    In the top-right corner, select Save

  16. Contact our Merchant Success team and request a code removal.
  17. From Shopify's admin, select Apps.

    Select the Apps option on the left-hand side of your Shopify admin

  18. Next to "Bold Loyalty Points", select Delete.

    Find Bold Loyalty Points, and select the trash can icon to the very right of the app to delete it

  19. Select Uninstall.

    In the bottom-right corner of the pop-up window, select Uninstall

Version 1 has now been successfully removed from your store.

To continue upgrading to Version 2, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select the Apps option on the left-hand side of your Shopify admin

  2. Select Visit Shopify App Store.

    In the top-right corner, select Visit Shopify App Store

  3. Enter "Bold Loyalty Points" in the search bar.

    In the search bar near the top, enter in Bold Loyalty Points

  4. Select the search icon.

    Select the search icon to the immediate left of the search bar

  5. Select Bold Loyalty Points & Rewards.

    Select Bold Loyalty Points and Rewards

  6. Select Add app.

    Underneath the title, select Add App

  7. Select Log in.

    In the bottom-right corner, select Log In to log into your Shopify store

  8. Select Continue With Latest Version.

    On the left side underneath Latest Version, select Continue With Latest Version

  9. Select Install app

    Note: The app will default to the "Free" plan upon installation. Please visit Loyalty Points Price Tiers & Features for more information on each of the app's plan tiers.

    In the bottom-right corner, select Install App

  10. Select Accept and Continue.

    Select Accept and Continue

  11. Set up a Loyalty Program.

    Note: We strongly suggest leaving your program turned off until you're able to make additional edits in the next steps.

  12. Import your Customers into Loyalty Points.
  13. Guide to Get Started with Version 2.0.

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