How does the display timer work in Motivator?


Bold Motivator allows you to set how long your banners display on the storefront. This setting can be found within Motivator under Display SettingsStep 5 - Timing.

The display timer is counted for each of the banners that show on the site. This means that if you set the timer to five seconds, the initial banner will show for five seconds, so will each of the qualifying banners, as well as the confirmation banner.

Note: If you're using Motivator to offer a free gift item, we strongly suggest setting your display timer under 10 seconds. The gift product is only added to the customer's cart once the confirmation banner displays and then disappears from the storefront.

The display timer has no minimum and no maximum display time. The banners will still change as your customers qualify for Motivator's goals, they just won't disappear until the timer has been counted down for a specific banner. If set to zero, the banner simply won't display on the site.

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  • Is it possible to limit the number of times the banner pops up? Right now, it pops up after every single page click (as opposed to, say, once each time the distance to goal is decreased). Thank you.

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  • Hey Zac!

    Thanks so much for reaching out! Motivator is actually designed to function in the way you've mentioned here; by displaying initially when your customer visits your storefront, then each time your customer adds additional items to their cart, and one last time once they've qualified for the goal.

    Is it possible that you have the display timer set high or are using some type of AJAX functionality on your site?

    I've gone ahead and created a ticket (Request #487129) on your behalf with our Merchant Success team. They'll be more than happy to assist you further with troubleshooting the issue you're experiencing here!

    Please let our team know through this ticket if you have any further questions.

    Knowledge Centre Manager

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