How does the display timer work in Motivator?


Bold Motivator allows you to set how long your banners display on the storefront. This setting can be found within Motivator under Display SettingsStep 5 - Timing.

Picture shows the Sales Motivator Display Settings on Step 5, and the timer set to display for 60 seconds

The display timer is counted for each of the banners that show on the site. This means that if you set the timer to 5 seconds, the initial banner, each of the qualifying banners, as well as the confirmation banner will show for 5 seconds.

Note: If you're using Motivator to offer a free gift item, we strongly suggest setting your display timer to under 10 seconds. The gift product is only added to the customer's cart once the confirmation banner has displayed and disappeared from the storefront.

The display timer has no minimum or maximum display time. The banners will still change as your customers qualify for Motivator's goals, they just won't disappear until the timer has been counted down for a specific banner. If set to 0, the banner simply won't display on the site.

You can also hide the banner from the homepage, or hide it altogether. It can also be moved to the bottom of your store.

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  • Is it possible to limit the number of times the banner pops up? Right now, it pops up after every single page click (as opposed to, say, once each time the distance to goal is decreased). Thank you.

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  • Hey Zac!

    Thanks so much for reaching out! Motivator is actually designed to function in the way you've mentioned here; by displaying initially when your customer visits your storefront, then each time your customer adds additional items to their cart, and one last time once they've qualified for the goal.

    Is it possible that you have the display timer set high or are using some type of AJAX functionality on your site?

    I've gone ahead and created a ticket (Request #487129) on your behalf with our Merchant Success team. They'll be more than happy to assist you further with troubleshooting the issue you're experiencing here!

    Please let our team know through this ticket if you have any further questions.

    Knowledge Centre Manager

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