Bold Net Terms allows you to set how refunds are applied to your customers' payment accounts. You can either apply the funds directly back to their payment terms account or create a separate "credit memo" account and transfer the funds there.
To set up your refund conditions, please follow these steps:
- From Shopify's admin, select Apps.
- Select Bold Net Terms.
- Select Settings, then General.
- Under "Choose where you would like refunds to apply for all customers term accounts", select your refund conditions.
Note: "Refund to customers account balance" will place the funds directly back into their terms account. They are then able to use this money as they normally would when placing an order. "Refund to credit memo" will put these funds into a separate "credit memo" account. Your customers are then able to apply these funds to their orders through a separate selection in the checkout.
- Select Save.