Customers Still have Access with their Payments Suspended

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Overview

Bold Memberships provides you with the ability to suspend a customer's payments (and access) if they choose to stop their payments temporarily.

However, there may be some instances where suspending your customer's access does not work correctly.

To correct this issue, please follow these steps:

  1. From Shopify's admin, select Customers.

    Select the Customers option on the left-hand side of your Shopify admin

  2. Select the customer who still has membership access.

    From your list of customers, click on the one that still has access

  3. Select the X icon on the tag associated with their membership plan.

    On the right-hand side underneath Tags, remove their membership plan tag

  4. Select Save.

    In the top-right corner, select Save

If this does not correct the issue, please contact our Merchant Success team for further assistance.

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