Information is not Mapped Correctly in Xero

When our Xero Integration creates a customer or variant in your Xero account, it will automatically generate a "mapping" to avoid creating duplicate information.

However, when you change the information on a customer or variant, this mapping will not be updated.

To update or change the mapping, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Xero.

    Select Xero

  3. Select Manage Mappings.

    Select Manage Mappings

  4. Select Customers or Variant.

    Select Customers or Variant

  5. Select the edit icon next to the mapping you want to adjust.

    Select Edit

  6. Select the correct customer or variant.

    Select Customer or Variant

  7. Select Save Mapping.

    Select Save Mapping

That's it! If your mapping is still not correct after running an export, please contact our Merchant Success team for further assistance.

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