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Subscriptions & Multi-Currency FAQs

Alexa
Alexa
  • Updated

These are some of the most common questions regarding our integration between Bold Subscriptions V1 and Multi-Currency.

Please visit Subscriptions V1 & Multi-Currency Integration for more information on how to enable this functionality.

 Caution

As of February 19th, 2021, Bold Multi-Currency is no longer available to install on the Shopify App Store. If your store has installed our Bold Multi-Currency app prior to February 19, 2021 - you will be able to continue using this app as it is grandfathered on your store.

 


 

Shopify will display all of these orders in your site's default currency. Your Shopify Admin will not identify and convert these orders into the customer's local currency.

The amount shown on the order will be the original cost of their order in your store's default currency.

 Example

Your store is in USD and the customer pays in CAD. The cost of the subscription was $25.00 USD, but your customer paid $35.00 CAD. The order, within the Shopify Admin, will show $25.00 USD as the amount paid.

Shopify Admin

As you can see above, the store's currency is New Zealand Dollars but this customer paid in Canadian Dollars. The actual amount this customer paid was $207.65 CAD.

When your customers are viewing their orders through the Manage Subscription Page, they will show in the currency they had paid in.

The amount shown will match the exact amount your customers have paid.

Customer Admin

Their personal conversion rate will also be shown within this section.

The exchange rate that your customers receive will be the same rate from as when they first placed their subscription order. If this rate fluctuates, the conversion amount will stay the same. Any product adjustments, shipping costs or quantity changes will use this same exchange rate.

Each subscription will have their own exchange rate associated with the order unless two customers place an order in the same currency, at the same time of day.

Note: Our exchange rates are pulled from Open Exchange Rates every couple of hours to keep up with the most current market information.

Subscriptions' analytics and reporting will show these orders in the store's default currency.

This is done to simplify your reporting process, and to show the most relevant currency information to your store.

Because of the number of currencies your store could accept, this will cause complications in displaying this information properly.

This integration requires that Multi-Currency and Bold Cashier are set up and enabled on your store. Subscriptions is not able to take payments in other currencies without these two apps.

Your payment gateways must also be set up to accept any additional foreign currencies.

Note: This feature is only available on the Professional plan tier of Bold Subscriptions. Please visit Subscriptions Overview for more information on how to switch.

Please also visit Connect a Payment Gateway to Bold Cashier for more information on how to connect a payment gateway.

And please visit Cashier Integrations with Bold Apps for more information on how to properly enable this integration.