Exclude Customers From Your Loyalty Program

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Bold Loyalty Points offers you the ability to exclude certain customers from your loyalty program.

This is useful if you're offering deals to wholesale customers and don't want them to "double-dip" on the benefits they're receiving.

Excluded customers will retain any of their existing points. However, they will not earn points, have the ability to redeem them, see the storefront widget, or receive program emails going forward.

Note: This feature uses Shopify's customer tags to exclude your customers. Visit Creating and Using Tags in Shopify (links to Shopify) for more information.

To exclude customers from your loyalty program, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Bold Loyalty Points.

    Select Bold Loyalty Points

  3. Select Settings, then Program Settings.

    Select Settings/Program Settings

  4. Under "Exclusion tags", enter the customer tag you want to exclude from your program.

    Enter Excluded Tag

  5. Select Add Tag.

    Select Add Tag

  6. Repeat Steps 4 - 5 for every tag you want to exclude (optional).

    Repeat Steps 4-5

  7. Select Save Changes.

    Select Save Changes

That's it!

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