Exclude Customers From Your Loyalty Program


Bold Loyalty Points offers you the ability to exclude certain customers from your loyalty program.

This is useful if you're offering deals to wholesale customers and don't want them to "double-dip" on the benefits they're receiving.

Excluded customers will retain any of their existing points. However, they will not earn points, have the ability to redeem them, see the storefront widget, or receive program emails going forward.

Note: This feature uses Shopify's customer tags to exclude your customers. Visit Creating and Using Tags in Shopify (links to Shopify) for more information.

To exclude customers from your loyalty program, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select the Apps option on the left-hand side of your Shopify admin

  2. Select Bold Loyalty Points.

    Select Bold Loyalty Points from your list of apps

  3. Select Settings, then Program Settings.

    From the side navigation bar, select Settings. From the Settings dropdown menu, select Program Settings (first option)

  4. Under "Exclusion tags", enter the customer tag you want to exclude from your program.

    Within the Customer Exclusions section, enter in the customer tags that will be excluded from the loyalty program

  5. Select Add Tag.

    To the immediate right of the exclusion tags text box, select Add Tag

  6. Repeat Steps 4 & 5 for every tag you want to exclude (optional).

    Repeat the previous steps to add as many tags as you'd like to exclude from your program

  7. Select Save Changes.

    In the bottom-right corner, select Save Changes

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