Product Options Functionality FAQ



Here are some of the most common questions regarding Product Options' functionality.

Note: If you have any additional questions about the app, please contact our Merchant Success team.

Here are the questions that are covered in this article:

  • Can I remove a selection from an option based on a prior option choice?
  • Can I use negative numbers in Product Options?
  • Is it possible to duplicate conditions?
  • What is the difference between Product Options basic and premium?
  • What's the difference between an Option and an Option Set?

Select the question to view the answer:

There actually isn't a built-in way to have an option dynamically remove a selection based on the choice of a prior option, but you can achieve this effect using conditions.

You can create multiple versions of the option that you want to differ based on what is selected in a prior option. Create one version of this option with associated selections for each set of choices that could show on the product page, and then use conditions to hide them initially and then show one of those options based on the selection of the prior option.

It's easy to make multiple versions of an option with different price sets. Once you create one version, you're able to duplicate it in the app admin, and then you can edit the duplicate and change the prices of it.

When entering options within Product Options, non-alphanumeric characters are ignored. You can force them in by using HTML Codes for the symbol you want to display.

For example: If the value needed for the option is -4.00, enter −4.00 as the option value.

Note: This is not to be confused with subtracting from the cost. There is no ability to reduce a price through Shopify's Variants or Options.

Currently, there is no way to duplicate conditions within Product Options.

On the basic plan, you can add many types of options (drop-downs, radio buttons, checkboxes, text fields, file uploads), giving your customers the ability to customize their products.

The premium plan includes the same features, with the added ability to link the options to a product in the store, thereby affecting the product price. Adding conditional logic allows you to hide or show options based on a selection.

For example, if you want to add a custom logo field you can add a checkbox that says "Custom Logo", and if "Yes" is selected, the fields for the custom logo appear; if "No" is selected, they hide.

Live Demo: Winnipeg Jets Jersey.

The basic options plan is $9.99 per month. The premium options plan is $19.99 per month.

Product Options provides you with the ability to offer your customers additional choices on a specific product. These choices present themselves as radio buttons, checkbox selections, text input fields, etc. and allow your customers to further customize your products.

When creating these options, you'll notice that you create them as an option set:

Select Create Option Set

Option sets are a group of option choices that relate to a specific product or a group of products.

For example: Your customers can select from a group of colour swatches, add personalized text, and upgrade to a premium version of Products A, B, and C.

You would create the colour swatches, personalized text, and premium choice as a single option set:

Option Set

Options are the choices that your customers are able to make on a specific product.

For example: The selection of colour swatches, the ability to add personalized text, and the upgrade to a premium version are all options on a product.

This is how your options look within an option set:



  • Options can be rearranged and sorted into whichever order you wish. Option sets cannot be rearranged.
  • We strongly recommend applying only one option set to a product. Applying multiple option sets to an item can cause issues with how they show up on the product page. 
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  • How do we enable display pictures changes based on swatch selections?

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  • Hey Cliff!

    Thanks so much for reaching out :) Unfortunately this is not currently possible with the "out-of-the-box" version of Options. The app is not able to automatically adjust the product images based on swatch selections.

    However, this should be customizable through our Partners program if you're interested in pursuing some level of custom development to your version of the app --->

    Please let us know if you have any further questions in the meanwhile and we'll be glad to assist!

    Knowledge Centre Manager

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