Bold Memberships Billing and Payments FAQ

Below are some of the most frequently asked questions in regards to billing and payment management inquiries with Bold Memberships. Please select a question below to view the answer.

Note: This article is specific to Bold Memberships. If you are not sure if you have Bold Memberships or Bold Subscriptions, please visit our article What's the Difference Between Bold Memberships and Bold Subscriptions.

Can I use Shopify Payments with Bold Memberships?

Shopify Payments is unable to accept payments for Memberships. Since Bold Memberships is not a Shopify product, it does not use the Shopify checkout.

Stripe is the only payment gateway that is integrated with Memberships.

Do customers receive a notification before their membership renews?

No, Bold Memberships does not have an upcoming email notification. Please visit Email Settings in Bold Memberships for all email notifications available in Bold Memberships.

What happens to my members if I uninstall the Bold Memberships app from my store?

App Fees

Bold Memberships bills app fees on a monthly basis. On each Shopify invoice, there are charges for the app for a full calendar month.

If Bold Memberships is removed from your store, the billing for app fees do not reoccur the next calendar month.

Customer Fees

Before removing the Bold Memberships app, ensure that each plan within the app is cancelled or turned off within the app or via Stripe. If they remain active, your customers will still be charged the reoccurring memberships fees.

Please visit our article that outlines how to Uninstall an App from your Store for more information.

What payment methods are accepted?

Bold Memberships supports Stripe. Your customers can purchase a membership using their credit card. Stripe accepts all major credit cards, including Visa, MasterCard, and American Express. Debit and gift cards may not be accepted.

When a member cancels their membership, does the access continue until their last billing period is over?

If you cancel a customer's membership in the backend, their membership access is cancelled immediately.

If a customer cancels their own membership on the storefront, their membership remains until the end of the current cancelled billing period.

Why are my PayPal transactions not showing as paid?

PayPal can take up to 24 hours to mark your transactions as paid. If your payments are not being marked as paid after 24 hours, please contact PayPal's support team for further troubleshooting.

How do failed payment notifications work?

If you have enabled the Transaction Failure notification in the email settings, your members receive an email if their payment fails. Once this happens, the member's status is changed to Access and Payments Suspended within Bold Memberships.

The amount of times this email gets sent out is dependent on how many attempts are made by the payment gateway. This is found in the payment gateway settings.

Once the maximum amount of tries has been attempted by the payment gateway, the customer's status is changed to cancelled.

How do I disconnect my PayPal account?

In order to sell your memberships to customers, you need to have a payment gateway connected.

To disconnect your PayPal account from Bold Memberships, please follow these steps:

1. Go to PayPal.com.

2. Select Log in.

3. Enter your email address, password, then select Log in.

4. Select Profile.

   

5. Select Profile and settings.

   

6. Select My selling tools.

   

7. Next to API access, select Update.

   

8. Select Add or edit API permissions.

   

9. Next to Bold Innovation Group, select Remove Third Party.

   

10. Select OK.