Bold Memberships Billing and Payments FAQ

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Overview

Below are some of the most common questions regarding importing, exporting, and uploading with Bold Memberships.

Note: If you have any other questions about this, please contact our support team.

Here are the questions that are covered in this article:

  • Can I charge an initial amount for our Membership plans?
  • Can I use Shopify Payments with Bold Memberships?
  • What payment methods are accepted?
  • How do I refund a membership?
  • When a member cancels their membership, does the access continue until their last billing period is over?
  • Why are my PayPal transactions not showing as paid?

Select the question to view the answer:

Bold Memberships works by connecting to a third-party payment gateway provider (Stripe and/or PayPal) and passing your customers' subscription information onto them. The gateway provider then charges your customers on a recurring basis, using the information provided at the time they subscribe.

The only way you're able to charge a different amount than your recurring plan cost is to manually change the customer's plan. The customer would then have to accept the new billing on their end in order to continue being charged.

For example: You want to charge $5 for the first month, then $10 per month afterwards; you set the plan cost to 5 dollars per month when creating your plans. Wait until the customer has been charged for their first month; then manually change the customer's billing within Memberships under the Memberships tab.

Unfortunately not. Since Bold Memberships is not a Shopify product, Shopify does not offer the ability to process recurring payments.

Stripe and PayPal are the payment gateways that are integrated with Memberships.

Bold Memberships supports Stripe and PayPal. Your customers can purchase a membership using the funds in their PayPal account, or by credit card. Stripe and PayPal accept all major credit cards, including Visa, MasterCard, and American Express. Debit and gift cards may not be accepted.

Since Memberships does not process payments through the app, you will need to log in to your PayPal or Stripe account and process the refund there.

If you cancel a customer's membership in the backend, their membership access will be cancelled immediately.

If a customer cancels their own membership on the storefront, their membership will remain until the end of the current cancelled billing period.

Visit Cancel a Membership in Bold Memberships for detailed instructions on how to cancel a membership.

Bold Memberships offers PayPal as a payment gateway to process your monthly plan payments.

Sometimes, when you go to view transactions in your PayPal account, they won't show up as "paid". This is because PayPal can take up to 24 hours to mark your transactions as paid.

If your payments are not being marked as paid after 24 hours, please contact PayPal's support team for further troubleshooting.

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