Bold Memberships Billing and Payments FAQ

Customers can update a credit card for an existing membership in the Manage Membership page by logging into the account that was used to purchase the membership on your storefront.

The Manage Memberships page can be found on the account management page once a customer has logged into your storefront. Below is an example of a Manage Membership link on the account management page:

Note: Storeowners do not have the ability to update payment information for existing memberships at this time. The payment method can only be changed by the customer in the Manage Memberships page.

This can only be done by manually changing the customer's plan. The customer would then have to accept the new billing on their end in order to continue being charged.

For example: If you want to charge $5 for the first month, then $10 per month afterwards, you can set the plan cost to 5 dollars per month when creating your plans. After the customer has been charged for their first month, you can manually change the customer's billing within Memberships under the Memberships tab.

At this time, Shopify Payments is unable to accept payments for Memberships. Since Bold Memberships is not a Shopify product, it does not use the Shopify checkout. 

Stripe is the only payment gateway that is integrated with Memberships.

Since Memberships does not process payments through the app, you will need to log in to your Stripe account and process the refund there.

For more information, please visit Stripe's document on Refunding and Cancelling Payments.

App Fees

Bold Memberships bills app fees on a monthly basis. On each Shopify invoice, there will be charges for the app for a full calendar month.

If Bold Memberships is removed from your store, the billing for app fees will not reoccur the next calendar month.

Customer Fees

Before removing the Bold Memberships app, ensure that each plan within the app is cancelled or turned off within the app or via Stripe. If they remain active, your customers will still be charged the reoccurring memberships fees.

Please visit our article that outlines how to Uninstall an App from your Store for more information.

Bold Memberships supports Stripe. Your customers can purchase a membership using their credit card. Stripe accepts all major credit cards, including Visa, MasterCard, and American Express. Debit and gift cards may not be accepted.

If you cancel a customer's membership in the backend, their membership access will be cancelled immediately.

If a customer cancels their own membership on the storefront, their membership will remain until the end of the current cancelled billing period.

Since membership renewals are processed through Stripe, all of the transactions for each membership renewal will be available in the Stripe account connected within Bold Memberships.

PayPal can take up to 24 hours to mark your transactions as paid. If your payments are not being marked as paid after 24 hours, please contact PayPal's support team for further troubleshooting.

If you have enabled the Transaction Failure notification in the email settings, your members will receive an email if their payment fails. Once this happens, the member's status will be changed to Access and Payments Suspended within Bold Memberships.

The amount of times this email gets sent out is dependent on how many attempts are made by the payment gateway. This is found in the payment gateway settings.

Once the maximum amount of tries has been attempted by the payment gateway, the customer's status will be changed to cancelled.