Below are some of the most common questions in regards to billing and payment management inquiries with Bold Memberships.
Note: If you have any other questions about this, please contact our support team.
Here are the questions that are covered in this article:
- Can I charge an initial amount for our Membership plans?
- Can I use Shopify Payments with Bold Memberships?
- What payment methods are accepted?
- How do I refund a membership?
- When a member cancels their membership, does the access continue until their last billing period is over?
- Where can I find invoices for members?
- Why are my PayPal transactions not showing as paid?
Select the question to view the answer:
Bold Memberships works by connecting to a 3rd-party payment gateway provider (Stripe) and passing your customers' subscription information onto them. The gateway provider then charges your customers on a recurring basis, using the information provided at the time they subscribe.
The only way you're able to charge a different amount than your recurring plan cost is to manually change the customer's plan. The customer would then have to accept the new billing on their end in order to continue being charged.
For example: You want to charge $5 for the first month, then $10 per month afterwards; you set the plan cost to 5 dollars per month when creating your plans. Wait until the customer has been charged for their first month; then manually change the customer's billing within Memberships under the Memberships tab.
If you cancel a customer's membership in the backend, their membership access will be cancelled immediately.
If a customer cancels their own membership on the storefront, their membership will remain until the end of the current cancelled billing period.
All transactions that are processed via Bold Memberships are done in the Stripe account that is linked within the app. Since membership renewals are processed through Stripe, all of the transactions for each membership renewal will be available in the Stripe account connected within Bold Memberships.
As of December 31st, 2020, Bold Memberships will not be able to offer PayPal as a payment gateway for EU stores or EU customers affected by SCA requirements. Please visit Bold Memberships - SCA Impact to PayPal FAQ for more information on the support being offered for PayPal.
Sometimes, when you go to view transactions in your PayPal account, they won't show up as "paid". This is because PayPal can take up to 24 hours to mark your transactions as paid.
If your payments are not being marked as paid after 24 hours, please contact PayPal's support team for further troubleshooting.