Bold Memberships Billing and Payments FAQ

Overview

Below are some of the most common questions in regards to billing and payment management inquiries with Bold Memberships.

Note: If you have any other questions about this, please contact our Merchant Success team.

Select the question to view the answer:

 


 

Customers can update a credit card for an existing membership in the Manage Membership page by logging into the account that was used to purchase the membership on your storefront.

The Manage Memberships page can be found on the account management page once a customer has logged into your storefront. Below is an example of a Manage Membership link on the account management page:

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Note: Storeowners do not have the ability to update payment information for existing memberships at this time. The payment method can only be changed by the customer in the Manage Memberships page.

Bold Memberships works by connecting to a 3rd-party payment gateway provider (Stripe) and passing your customers' subscription information onto them. The gateway provider then charges your customers on a recurring basis, using the information provided at the time they subscribe.

The only way you're able to charge a different amount than your recurring plan cost is to manually change the customer's plan. The customer would then have to accept the new billing on their end in order to continue being charged.

For example: You want to charge $5 for the first month, then $10 per month afterwards; you set the plan cost to 5 dollars per month when creating your plans. Wait until the customer has been charged for their first month; then manually change the customer's billing within Memberships under the Memberships tab.

At this time, Shopify Payments is unable to accept payments for Memberships. Since Bold Memberships is not a Shopify product, Shopify does not offer the ability to process recurring payments.

Stripe is the only payment gateway that is integrated with Memberships.

Since Memberships does not process payments through the app, you will need to log in to your Stripe account and process the refund there.

App Fees

Bold Memberships bills app fees on a monthly basis. On each Shopify invoice, there will be charges for the app for a full calendar month.

If Bold Memberships is removed from your store, the billing for app fees will not reoccur the next calendar month.

 

Customer Fees

Before removing the Bold Memberships app, ensure that each plan within the app is cancelled or turned off within the app or via Stripe. If they remain active, your customers will still be charged the reoccurring memberships fees.

Please visit our article that outlines how to Uninstall an App from your Store for more information.

 Caution

As of December 31st, 2020, PayPal will be enforcing SCA (Strong Customer Authentication) requirements for online card transactions in the European Economic Area (EEA), except for the UK region. As a result, Bold Memberships will not be able to offer PayPal as a payment gateway for existing merchants if:

  • They have not yet connected PayPal in the app
  • They disconnect PayPal from within Bold Memberships after December 31st, 2020

All merchants that install Bold Memberships after December 31st, 2020, will no longer be able to connect PayPal within Bold Memberships. Stripe is available as a SCA compliant payment gateway.

Bold Memberships supports Stripe. Your customers can purchase a membership using their credit card. Stripe accepts all major credit cards, including Visa, MasterCard, and American Express. Debit and gift cards may not be accepted.

If you cancel a customer's membership in the backend, their membership access will be cancelled immediately.

If a customer cancels their own membership on the storefront, their membership will remain until the end of the current cancelled billing period.

All transactions that are processed via Bold Memberships are done in the Stripe account that is linked within the app. Since membership renewals are processed through Stripe, all of the transactions for each membership renewal will be available in the Stripe account connected within Bold Memberships.

 Caution

As of December 31st, 2020, PayPal will be enforcing SCA (Strong Customer Authentication) requirements for online card transactions in the European Economic Area (EEA), except for the UK region. As a result, Bold Memberships will not be able to offer PayPal as a payment gateway for existing merchants if:

  • They have not yet connected PayPal in the app
  • They disconnect PayPal from within Bold Memberships after December 31st, 2020

All merchants that install Bold Memberships after December 31st, 2020, will no longer be able to connect PayPal within Bold Memberships. Stripe is available as a SCA compliant payment gateway.

Sometimes, when you go to view transactions in your PayPal account, they won't show up as "paid". This is because PayPal can take up to 24 hours to mark your transactions as paid.

If your payments are not being marked as paid after 24 hours, please contact PayPal's support team for further troubleshooting.

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