Store Locator Functionality FAQs


This guide answers several common questions in regards to Store Locator's functionality.

Note: If you have any additional questions about the app, please contact our Merchant Success team.

Here are the questions that will be covered in this article:

  • Can I embed Store Locator on other pages?
  • Where does the store export go?
  • Your CSV file and what you need to know about it

Select the question to view the answer:

With the Store Locator app, there isn't a way as it creates a shop specific proxy page.

However, this was a common question so we built a web app called Mapply that can be used on any platform, any website, and can be embedded multiple times. If you want to switch to that, you can Bulk Export Stores in Store Locator and import the store locations into Mapply.

Store Locator is the same; it's just not platform-specific.

When you export the store locations, Store Locator emails the file to the shop owner's email address.

If you didn't receive it just contact our Merchant Success team with the store address, and we can retrieve it for you.

When you build your CSV file for import to Store Locator, you need to include the required information. This includes Name, Address, Address 2, City, Province/State, Country, and Postal/Zip Code. If you don't include this information, the upload won't work.

Here is a detailed explanation of each column:

  • Address: This should be the physical location (i.e., 123 Easy Street) and have no other info.

    Examples of other info:
    • PO Box addresses will not work; they are mailing addresses, not physical locations. You need a physical location to appear on a map.
    • Locations that are in malls/shopping centers should just be the mall's address.
    • Addresses that look like "At the corner of _____ and _____" will not work.
    • Make sure you have the correct address. Just because the location has its address on the website, make sure to confirm it either by plugging it into Google Maps, or by contacting them.
    • No special characters. Having special characters in the address or any field can often cause issues in the geolocation of the stores. Special characters include: !@#$%^&*()_+=-<>{}[]. This issue can sometimes, unfortunately, affect other languages which use non-Latin characters. 
    • Online-only stores should be excluded from your CSV file since they don't have physical locations and can't appear on a map. To address this, most people include these places in the footer below the map. Any text added to this area will be visible below the map.
  • Address 2: This is used for including things like unit number, buzzer codes, and other useful information that would not be considered address info but is still pertinent to accessing/finding the location.
  • City, Province/State, Country: Pretty self-explanatory, but must be there. Best practices when entering these is to use the full spelling of each, as it makes things easier.
    • If the location you are entering is part of a country that doesn't have or use provinces/states, then leave this spot blank.
  • Postal/Zip Codes: Make sure you have the correct one for each address. There is also formatting you can set (in most software) for this column, so it retains the Postal Code or Zip Code format correctly. Do not include any other text in this section.
  • All other information is not required, as it will not affect the geolocation of the store. You can fill these fields in, just ensure the information is correct and be advised it will be visible to your customers.

 Here is an example of what this will look like:

Name Address Address 2 City Province/State Country Postal/Zip Code
Bold HQ 50 Fultz Blvd   Winnipeg Manitoba Canada R3Y 0L6
Guy's House of Hair  123 Fake St Unit 10 Beverly Hills California USA 90210

Once the fields are populated, save the file in CSV format. Once saved, you can start the upload from within Store Locator. There is a limit of 1,000 stores geolocated per day. If you have 3,000 stores in your file, it will take about three days or so to geolocate all the stores. If for some reason there are problems, you will be emailed a list of the stores that failed. 

Failed Geolocations: If this happens, you will receive an emailed list of locations that failed to geolocate. You will need to verify the address info of these locations. If for some reason the address is correct, but the location is in the wrong place or near Africa, visit Stores are Displaying near Africa or Otherwise Incorrectly.


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