Store Locator Troubleshooting FAQ

This article outlines many common concerns about Store Locator and the error messages that may appear.

Select an option below to view more information.



Store Locator will not create a page in the Shopify admin. Instead, it creates a store-specific proxy page that uses your current theme template.

You can find the link to your Store Locator proxy page from within the app's Display Settings.

Store Locator Display Settings

If you have more than 300 stores loaded into Store Locator, the pins will not load when you first visit your store's proxy page. This is done to keep the page load time as fast as possible.

The amount of data needed to display 300+ locations is significant enough to slow down the page, potentially causing it to become frozen or unresponsive on some browsers and many mobile devices. But, by forcing the customer to enter their location in order to see a pin, you are gaining valuable information.

Within the Store Locator app admin, under Customer Lookup, you can see a map containing data for the past six months of customer search locations. You can then use this data for strategic planning for future store expansion.

Customer Lookup

Within the Google Cloud Platform, there are many types of roles that you can assign to either yourself, or your teammates. Project Owners, Editors, and Tech Support Editors are the only roles that can create support cases with Google's API team.

If you don't have one of these roles, Google recommends contacting your Project Owner or Organization Admin here.

Google also recommends that, prior to creating a support ticket, you have:

  1. A valid billing account
  2. At least 1 Google Maps Platform API enabled on your project 

You can go to the Billing Page of the Cloud Console to ensure you have a valid billing account, and visit the Marketplace to enable an API on your project.

After you have one of the roles mentioned above within your Google Cloud Platform account, please follow the steps below to submit your support request to Google's Map Team.


  1. Log into the Google Cloud Platform.
  2. Select Support.

    Google Cloud Platform Support

  3. Fill out your Issue Type, Severity, Subject, and Issue Description.

    Contact Maps Support


  4. Select Submit.
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