Store Locator Troubleshooting FAQ

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Overview

This guide answers several common questions in regards to some troubleshooting needed in Store Locator.

Note: If you have any additional questions about the app, please contact our Merchant Success team.

Here are the questions that will be covered in this article:

  • When I search by post code, results are in another country. Why?
  • Store Locator did not create a page in my store. Where can I find it?
  • Pins do not show when I visit the Store Locator page. How can I fix this?

Select the question to view the answer:

It is common in many countries that use numeric postcodes, specifically Australia and many parts of Europe. When searching by post code, Store Locator (using Google Maps) starts the search from the center of the map, returning the first results found.

For example, if you enter an Australian postcode, there is a pretty good chance you will be given a location in Europe as this is the first one that matches.

Please contact our Merchant Success team, providing your store website address, and the country where you want the search results to be localized.

Store Locator will not create a page in Shopify admin; it creates a store-specific proxy page. It uses the current theme template with the ability to customize the page in Display Settings.

You can add a link to one of your navigation menus as well.

When there are 300 or more locations loaded into the app, the pins will not automatically appear on the map.

It's done to keep the page load time as fast as possible. The amount of data to display for more than 300 locations is significant enough to slow down the page, causing the page to become frozen or unresponsive on some browsers and many mobile devices.

On the plus side, by forcing a user to enter their location, you are receiving valuable information. Within the Store Locator app, under Customer Lookup, you have a map containing data for the past six months of customer search locations. You can use this data for strategic planning for future store expansion.


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