Error Messages in Store Locator

Overview

With Store Locator, there are 3 potential error messages you may see, each of which are covered in this article:

  • Error finding your address
  • Google has disabled use of the Maps API
  • This page can't load Google Maps correctly

Select the corresponding accordion below to read more about the error message and how you can attempt to troubleshoot it.

If you receive the "Error finding your address please review your criteria and try again" message, this generally means that there are missing APIs in your Google account.

The following APIs must be enabled in your Google account in order for Store Locator to work correctly on your site:

  • Maps Embed API
  • Maps JavaScript API
  • Maps SDK for Android
  • Maps SDK for iOS
  • Maps Static API
  • Street View Static API
  • Geocoding API
  • Geolocation API

To enable these APIs in your Google account, please follow these steps:

  1. Log in to the Google Maps Platform Console.
  2. Select Console.

    In the top-right corner of your Google Maps Platform Console, select Console (to the left of your profile settings)

  3. Select APIs.

    On the left-hand menu entitled Google Maps, select APIs (which is underneath Overview)

  4. Under "Additional APIs", select one of the APIs that you're missing

    Near the bottom, underneath Additional APIs, select the APIs that you're missing, using the list posted at the beginning of this article

  5. Select Enable.

    Select Enable underneath the name of the API you just selected

  6. Repeat Steps 4 & 5 until all of the items on above list have been added to your account.

    Select the next API and repeat the above steps to enable it

Storefront Example:

This is what the error message will look like on the storefront:

Picture shows an error message that has popped up on a website, stating Error finding your address please review your criteria and try again

If you receive a "Google has disabled use of the Maps API..." message when you navigate to the Store Locator page, it's usually due to a problem setting up the API key.

One reason this could occur is that a website address is in the referrers section, this should be left blank. If there's a URL here, remove it and save, the Store Locator page should now work.

image1.png

Another reason this message may be showing is "Google Maps JavaScript API v3" is not turned on. Select the status button to toggle it on; the Store Locator page will now work.

image2.png

If you receive the message, "This page can't load Google Maps correctly" in Store Locator, it generally means that a billing method needs to be configured on your Google account.

To add a billing method to your Google account, please follow these steps:

  1. Log in to the Google Maps Platform Console.
  2. Select Console.

    In the top-right corner of your Google Maps Platform Console, select Console (to the left of your profile settings)

  3. Select the menu icon.

    In the top-left corner, select the menu icon to open a drop-down menu

  4. Select Billing.

    From within the dropdown menu, select Billing (underneath Security

  5. Select Add billing account.

    Select Add billing account within the Billing Acounts screen

  6. Select your Country.

    Under Step 1 of 2, select your country from the dropdown menu

  7. Select I have read and agree agree to the Google Cloud Platform Free Trial Terms of Service.

    Under the country dropdown menu, select the checkbox directly beneath the Terms of Service title to accept the Google Cloud Platform Free Trial Terms of Service

  8. Select Yes or No to receive email updates.

    Under the Terms of Service is email updates; select Yes or No (stacked one above the other, Yes on top, No on bottom) to choose to receive email updates or not

  9. Select Agree and continue.

    Below the Email Updates, select Agree and Continue

  10. Enter your billing information, then select Start My Free Trial.

    Note: Google Cloud accounts require you to enter additional payment information for the API to work correctly. When you enable billing, Google provides you with $300 of free usage every month for Maps, Routes, or Places. Visit Add, remove, or update a payment method (links to Google) for more information on setting up billing for Google Cloud Services.

    Enter your billing information: name and address, primary contact, how you pay, and the payment method with your card number and information

Storefront Example:

Picture shows Google Maps with a Google error message on it that says This page can't load Google Maps correctly, do you own this website? and a button that says ok

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