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App Access Troubleshooting

  • Updated

If you're having trouble accessing one or all of your Bold apps, there could be a few reasons why. To attempt to troubleshoot the issue, please select a heading below.



If you are unable to access your platform's Apps section, or are getting an error similar to Account doesn't have proper permissions, check to make sure you are logged into the correct account:

Missing Apps Permission

The above image indicates that this staff account does not have access to the Apps section. You would need to request additional permissions from the store owner to gain access to this portion of the admin.

In order for our apps to function correctly in your browser, you must have third-party cookies enabled. Our apps store information in your browser cookies that allow you to gain access and perform certain actions.

If your browser settings currently disallow the use of third-party cookies, you will not be able to access our apps when you select one of them:


The app will attempt to load for several seconds while showing a blank screen. Eventually, it will error out to your Apps screen and display this error message:


To enable third party cookies, please select one of the following links that relate to your browser:

Troubleshoot your issue by following the steps below:

  1. Log out of Shopify.
  2. Clear your browser cache.
  3. Ensure third-party cookies are enabled in your browser.
  4. Log back into Shopify.
  5. Select the app.

If you still do not have access after following these steps, please ensure your browser allows cross-website tracking. For more information, select the accordion below.

In some versions of Chrome and Safari, you may have trouble accessing our app when using your mobile browser or other devices due to a cross-website tracking setting. This permission must be enabled in your browser settings. 

In Chrome, enable the setting to Allow Cross-Website Tracking.

In Safari, disable the setting Prevent cross-site tracking.

On very rare occasions, our apps may experience an outage where they're not accessible.

This will generally result in a long load time, after selecting the app from your platform admin, followed by an error message from CloudFlare:


Please visit the Bold Apps Status Page for more information on whether or not we're currently experiencing an outage.