App Access Troubleshooting

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Overview

If you're having trouble accessing one or all of your Bold apps, there could be a few reasons why:

  • You are not logged in as the store owner, or don't have adequate permissions
  • You need to clear your cache or enable third-party cookies
  • We are currently experiencing an outage

To attempt to troubleshoot the issue, please follow the steps below:

If you are unable to access your platform's Apps section, or are getting an error similar to "Account doesn't have proper permissions", check to make sure you are logged into the correct account:

Apps_Invisible.png

The above image indicates that this staff account does not have access to the Apps section. You would need to request additional permissions from the store owner to gain access to this portion of the admin.

In order for our apps to function correctly in your browser, you must have third-party cookies enabled. Our apps store information in your browser cookies that allow you to gain access and perform certain actions.

If your browser settings currently disallow the use of third-party cookies, you will not be able to access our apps when you select one of them:

Blank_App_Admin.png

The app will attempt to load for several seconds while showing a blank screen. Eventually it will error out to your Apps screen and display this error message:

Admin_Access_Error.png

To enable third party cookies, please select one of the following links that relate to your browser:

On very rare occasions, our apps may experience an outage where they're not accessible.

This will generally result in a long load time, after selecting the app from your platform admin, followed by an error message from CloudFlare:

Error_502.png

Visit the Bold Apps Status Page for more information on whether or not we're currently experiencing an outage.

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