This article will explain the different offers you're able to set in Bold Upsell: upsells and cross-sells.
Depending on which you select, it will either replace a specific product in your customer's cart, or add it alongside the trigger product.
Upsells are offers that will replace an item in a customer's cart. These products are often a higher-priced version of the item customers are adding, or an upgrade to what they are purchasing.
A customer has added a 1-pound bag of coffee to their cart, triggering an upsell offer. The offer is to purchase a 2-pound bag of coffee instead, for only $3 more. If they accept this offer, the 2-pound bag of coffee will replace the 1-pound bag.
Cross-sells are offers that get added alongside products in a customer's cart. These items are often complementary to an item that a customer has just added.
A customer has added a bag of coffee to their cart, triggering a cross-sell offer. The offer is to purchase a pack of coffee filters.
- Upsell offers cannot be created on 'Before Checkout' offers.
- Discounts cannot be applied to offer products through Bold Upsell. Discounting offer products requires Bold Discounts V1.
- Trigger products cannot also be set as the Offer product.
When an upsell or cross-sell offer is activated in Bold Upsell, the 'Add to Cart' button on the product page - or the Checkout button on the cart page - is hidden and replaced with an exact visual version of the button.
The duplication of the 'Add to Cart' or Checkout button is needed in order to allow the upsell pop-up modal to appear when selected by a customer.
After an upsell offer has been activated, a pop-up modal will appear when the customer adds the trigger product to their cart. If they accept, the offer will replace the trigger product with the offer product that was set in the upsell offer.
This is how an upsell offer will appear on the storefront:
The Breville Standard product is set as the trigger product, and the Breville Premium is set as the offer product. If a customer selects the 'Replace Item' button in the upsell pop-up modal, Breville Standard will be replaced with Breville Premium.
When a cross-sell offer is enabled in Upsell, a pop-up modal will appear, suggesting the customer adds it to their cart as well. If accepted, the offer product will not replace the trigger product, but rather be added to the cart alongside it.
This is how a cross-sell offer will appear on the storefront:
There are 3 different cross-sells available to choose from above. If any of them are added by the customer, the trigger product - along with the offer products selected - will be added into their cart.
Using Upsell, you're able to separate your trigger product or offer product into a specific variant, rather than an entire product and all of its variants. Read more about this when creating an offer.
Upsell after Checkout
Bold Upsell works in conjunction with Bold Cashier to give you the ability to create "Upsell After Checkout" offers, as well as "Buy One, Get One" offers that you can offer after a customer has gone through the checkout process.
These offers are presented in Cashier's checkout after the customer has completed their order. They're then able to accept the additional (discounted) product(s) offered to them and have it process in the same transaction as their main purchase, without re-entering their payment information.
Note: Cashier is able to "hold" the customer's billing information for up to 5 minutes. If the customer does not accept the offer within this timeframe, they are not able to receive the additional item(s).
Bold Upsell gives you the ability to create 'funnels' for your offers. Funnels let you set up multiple offers that show additional items to your customers after the initial offering.
The next offer in the funnel will show if the customer accepts any of the products in the previous offer. Customers will always see the first offer in the funnel, regardless of whether or not they accept the initial offering. However, once a customer declines an offer in the funnel process, it will only display the next funnel offer to them before stopping.
Note: Discounted products that are offered in a Funnel may allow the customer to remove the trigger item and still receive the discounted product.
To see a live example of Upsell Funnels, visit our demo store and add the espresso machine to your cart.
Here's a diagram of the funnel offer flow:
If multiple funnel offers are triggered at the same time, Upsell will display the most recently modified offer. This means that the last saved funnel offer will show to your customers if they trigger multiple funnel offers at once.
Funnels created as an upsell offer will use only the initial offering as a true upsell. This will replace the customer's selected product with the one they select in the window. Every offer after that in the funnel will act as a cross-sell and will add the additional items to their cart.
Funnel offers can be created while you're setting up an upsell or cross-sell offer; there's just a few additional steps needed to create the offer flow.
Here's an example of a true Upsell Funnel: