Inventory Management in Bold Subscriptions

 Alert

Please note that this article only relates to Version 1 of Bold Subscriptions. If you have Version 2 of Bold Subscriptions installed on your store, please visit Subscriptions V2 Overview.

If you are unsure of which version of Bold Subscriptions that you have currently installed, please visit Bold Subscriptions V1 & V2 Comparison.

Overview

Bold Subscriptions V1 is an app that is packed with features that helps with your inventory management, tracking, and adjustments.

When tracking inventory through Shopify, Bold Subscriptions V1 will sync to the inventory numbers that are attached to your products. If you do not track inventory on your store, then your orders will continue to generate - even if your products are out of stock.

Running out of stock for a product on your store will cause Subscriptions to attempt to process the order every day until there is enough stock to fulfill it. Emails about the products will be sent to the shop admins in order to keep everyone updated on what is missing for orders.

If there are multiple items within an order that are out of stock, it will cause the whole order to be delayed until they are restocked. The order will be processed the day after stock has been re-added to the inventory count.

At this time, Bold Subscriptions V1 is only compatible with Shopify's inventory tracking system. Third party tracking systems may not be compatible with this function.

 


 

Inventory Tracking & Overselling

When tracking inventory through Shopify's inventory tracking system, you can set Bold Subscriptions V1 to allow overselling just for your subscriptions.

This feature means that a subscriber's recurring order can generate even when the product is out of stock.

To set Bold Subscriptions V1 to allow overselling, please follow these steps:

  1. From the Shopify admin, select Apps.
  2. Select Bold Subscriptions V1.
  3. Select Settings > General
  4. Locate the Allow Overselling.

This setting will not affect your customer's initial subscription orders. It will only affect your customer's future recurring orders, which is the recurring purchase that occurs after the initial purchase.

Shopify's inventory settings are otherwise only for the initial purchase, which is your customer's first subscription purchase.

Note: If you have the allow overselling option selected, it will decrease your products inventory levels in Shopify when orders are placed. If the item is out of stock, it will go into negative numbers.

Allow Overselling Setting

If you add products to a subscription group that is out of stock and use the Shopify inventory tracking, then the Bold Subscriptions V1 widget will not appear on the product page.

When tracking inventory, make sure you always have at least one item in stock. Alternatively, you are able to turn off inventory tracking for your products.

If a product is, or becomes, Sold Out, any subscriptions that contains those products are unable to be processed and will become paused until there is ample stock.

 


 

Inventory Failures

When a subscriptions order has failed due to low inventory, Bold Subscriptions will re-try the order until it succeeds.

With Overselling disabled, your customers will not get charged until the inventory is restored for your product(s) within their order.

Example

You sell subscriptions with overselling disabled and a customer's order is scheduled to process on July 16th, but the product within their subscription has gone out of stock.

You then add inventory to this product on July 19th, before our batches run.

Your customer will not be charged on July 16th, 17th, or 18th - instead, they will only be charged once on July 19th, when you've added inventory back to the product.

The only scenario in which your customer(s) would be charged multiple days in a row is when the customer has missed several order dates. This does not include payment retries.

  • payment retry is when a customer's payment fails to process and Bold Subscriptions tries to charge the order amount again.
  • Missing several order dates is when several orders have failed.

When several order dates are missed, and the issue is finally resolved, the customer will then pay for all of their missed orders across several days. This can be when stock is restored, their payment issues are resolved, etc.

Note: Our Subscriptions batches run every morning from 4:00am CST until 9:00am CST.

 


 

Bold Subscriptions offers a variety of different emails you can use to send to yourself and your customers, including inventory-related email notifications.

  • Inventory Low: The store owner will receive this email when upcoming orders don't have enough inventory.
  • Insufficient Inventory: The store owner will receive this email when orders have failed due to insufficient inventory.

You can read more about customer facing emails here: Customer Facing Emails in Bold Subscriptions

And you can read more about merchant facing emails here: Merchant Email Notifications in Bold Subscriptions

 


 

Inventory Forecasting

Within the Bold Subscriptions V1 app, you are able to get detailed reports of the inventory that you will require in the future to fulfill recurring orders on your store.

To review your stores Inventory Forecasting for your products, please follow these steps:

  1. From the Shopify admin, select Apps.
  2. Select Bold Subscriptions V1.
  3. Select Tools > Inventory Forecasting.

This section will show you all the stock that you need within a specified timeframe, and will also predict what you will need on top of the scheduled subscriptions based on average sales.

For example, if you have 10 items scheduled to process in the next 30 days, but sell 3 subscriptions on average a month, we'll predict that you will need 13. Items that do not have enough inventory will be highlighted in red.

Note: We include paused subscriptions in the count of your inventory. They don't have any effect on the count of your inventory.

 


 

Update your Product Pricing

If you update the price of a product in Shopify that is currently linked to one of your stores subscriptions, it will only adjust the pricing for your new customers. Existing subscribers will be grandfathered to the item's previous price.

Note: If you only want to raise the price for new subscribers and keep your existing customers on an older price, you do not need to do this.

To adjust the prices of your products that are currently subscribed to, please follow these steps:

  1. From the Shopify admin, select Apps.
  2. Select Bold Subscriptions V1.
  3. Select Tools, then Manage Pricing.
  4. Select the product that you would like to adjust.
  5. Select Set Fixed price or Price Modifier +/-.
  6. Enter the Total $ Amount or select the amount to increase or decrease the price.
  7. Select Update Pricing.

 


 

Manage Deleted Products

When product names are edited, variants are added or taken away, or there is a change to a product's ID or SKU, our app may become unlinked with that product. Sometimes third-party apps with access to your products can also make changes that can cause the products to become unlinked.

If your customers are subscribed to a product that is then deleted on your store, you will receive an email from the Subscriptions app notifying you of this change.

When this occurs on your store, you will need to make the decision if you would rather replace this product within the subscription, or have it deleted from the subscription orders.

If you receive this email or see a red banner in the app, please follow these steps to resolve this:

  1. From the Shopify admin, select Apps.
  2. Select Bold Subscriptions V1.
  3. Select Tools, then Manage Deleted Products.
  4. Beside the product title, select:


    Select Product
    to replace it with a new product, or the same product after you fixed it; or

    Remove from order to delete the product from all subscriptions.

 


 

Replacing the Product

If you choose to replace this product with a new, different product - this means that you are effectively replacing a product within your customer's active subscriptions. It's best to reach out to your customers when making this change, or they may receive something unexpected in their next order.

When a product has become unlinked by changes that were made in the Shopify admin, this feature will help you reattach it. It's very important to make sure you adjust the New Price to the same cost that is given to your subscribers, not just the customers making one-time purchases.

Review your Customer Facing Email Settings to see if customer emails for this change are enabled to be triggered automatically. This feature would be under Product Change (to Customer) If you have a lot of products to fix after becoming unlinked, you may want to disable this email template temporarily so it does not send to your customers.

By default, this will put the price that this product is listed in Shopify for your one-time purchases.

If you offer a discount for your subscribers, you must take this discount into account yourself. The app will be unable to automatically apply that discount for you when replacing the product.

Example 1

If you offer a 10% subscription discount for your subscribers, and then product for one-time purchases is $100, you cannot put $100. You must put in $90. It involves a bit of math, but will ensure that the right price is inserted in for your loyal subscribers.

Example 2

If you offer a 15% subscription discount, and the product is regularly $25.99, you would put in $22.09. $25.99 - 15% = $22.09

 


 

Removing the Product

If you are no longer selling the product within your store, you can easily use this feature to remove it from all of your subscriber's upcoming orders. Select Remove from Order, and all the subscriptions that contain that product will be adjusted.

For your customers that are only subscribed to this single product, their subscriptions will be cancelled.

Please be aware; This process is final and is unable to be reversed.

If you have this email template enabled, Product Remove (to Customer), they will receive that email.

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