When Custom Pricing variants and/or pricing are visible on the storefront while Custom Pricing is on the Variant Dependant Method, it's usually because the meta-data (hidden tags) on one or more of the app's variants has been removed.
There are a few different reasons as to why this may occur:
- The app's variant was modified manually within the Products section of your Shopify admin.
- An import was initiated in your Shopify admin without pausing Custom Pricing's product pricing groups.
- The product and variants were duplicated from another product that had Custom Pricing discounts applied to it.
- Another app may have affected/changed your product's information and caused the app's meta-data to be cleared.
To stop these variants from displaying on the storefront, please follow the steps below.
Setup
- From within Custom Pricing, select Product Pricing Groups.
- Under Status, move the toggle to the Off position.
Note: The toggle shows as green when it's running and grey when it's off. Pausing or turning off the group should remove the app's variants from the associated products.
- Wait until the sync process has completed.
Note: Custom Pricing is able to perform these updates at a rate of roughly 1000 variants per hour. For example: A product pricing group of 3000 variants takes about 3 hours to turn off.
- Navigate to your Shopify admin.
- Select Products.
- Select a product you saw this issue with.
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Under Variants, look for any Custom Pricing variants that are still showing.
- Next to each of these variants, select Delete.
- Navigate back to Custom Pricing.
- Select Product Pricing Groups.
- Under Status, move the toggle to the on position.
Note: If you have many variants that need to be deleted, it may be a good idea to export all of your products as a CSV file, mass delete the extra variants in Excel, and re-import the products. Visit Importing and Exporting Products for more details. Please note that if you're using multiple inventory locations, they are not respected in the export.