Shipping Rates in Bold Checkout

Overview

When using Bold Checkout, you must have at least one shipping zone. These zones determine which regions your customers can make orders from, and how much it costs to ship product(s) to them.

If you are ready to proceed with setting up the Shipping process on your store, please visit our article on Creating Shipping zones in Bold Checkout.

To see the different Shipping Rates options available through Bold Checkout, please see the following information:

 


 

Shipping Rates

Bold Checkout allows you to use price-based, weight based, or carrier-calculated rates when adding them directly to the app. 

Price-Based Shipping Rates

Within Bold Checkout, you are able to offer price-based rates for shipping on your store. Creating a price-based rate for shipping is ideal for offering shipping discounts to customers who spend more in your store. An example of this is offering a free shipping incentive to your customers who spend $50 or more, etc.

When looking to offer free shipping, set a rate of $0 with no maximum value. You can then select the "Free shipping" option.

To set up price-based rates, please follow these steps:

  1. From BigCommerce's admin, select Apps.
  2. Select Bold Checkout.
  3. Select Shipping, then Shipping Zones.
  4. Select Create Zone.
  5. Enter a zone name and select your countries.
  6. Under "Price-based rates", select Add Rate.
  7. Adjust your rate settings accordingly.
  8. Select Save.


Weight Based Shipping

If the weight attached to your stores products vary significantly, you may want to offer weight-based rates for shipping through your store. 

To create weight-based rates within Bold Checkout, please follow these steps:

  1. From BigCommerce's admin, select Apps.
  2. Select Bold Checkout.
  3. Select Shipping, then Shipping Zones.
  4. Select Create Zone.
  5. Enter a zone name and select your countries.
  6. Under "Weight-based rates", select Add Rate.
  7. Adjust your rate settings accordingly.
  8. Select Save.

 


 

Troubleshooting

If you experience issues regarding your shipping rates, please see the following troubleshooting information that helps with ensuring that this is resolved. 


Gap(s) in Shipping Rates

When using price-based and weight-based shipping rates, Bold Checkout treats the higher number in the range as non-inclusive, which means that the higher number is not included in the range.


Example 1
: The following example is incorrect.

Name Lower limit Higher limit Price
Shipping Rate 1 0kg 10kg $10.00
Shipping Rate 2 10.01kg 20kg $15.00

The reason why this is incorrect, is because the higher limit is non-inclusive. If an order has a weight of 10kg, it will not be counted in Shipping Rate 1 and, therefore, there won't be an applicable shipping rate for the order.


Example 2
:
The following example is correct.

Name Lower limit Higher limit Price
Shipping Rate 1 0kg 10kg $10.00
Shipping Rate 2 10kg 20kg $15.00

This example shows that the higher limit of Shipping Rate 1 is the same as the lower limit of Shipping Rate 2. If an order has a weight of 10kg, it will be included in Shipping Rate 2. This means that there are no gaps in the shipping rates.

 


 

Add Custom Carrier Credentials

Bold Checkout gives you the ability to use specific carrier credentials. Your customers will then receive their shipping rates directly from your preferred provider.

Here's how to add this into Bold Checkout:

  1. From BigCommerce's admin, select Apps.
  2. Select Bold Checkout.
  3. Select Shipping, then Custom Carriers.
  4. Select Setup Custom Carrier.
  5. Name your credential set and select your provider.

    Note: Give this a name that you can distinguish from the Standard Carrier name, e.g. 'FedEx Custom', as you will need to differentiate it from the Standard Carrier Rates when you select it in the Shipping Zone section.

  6. Fill out the credentials.

    Note: These credentials can be found within your account with this provider.

  7. Select Save.
  8. To apply these rates, follow the steps in our article Create Shipping Zones in Bold Checkout to add your Custom Carrier rates.

 

 

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