Edit your Email Notifications

Overview

Bold Subscriptions offers several email templates that can be customized to match your site's branding and design. These templates allow you to use custom merge fields to include information about the customer, your store, and their subscriptions.

When setting up your Email Settings in Bold Subscriptions, your contact name and email address for the notification email can be updated. There are also four options for customers' notifications built into the app, so you can select when to notify your customers of upcoming orders, credit card updates, and new subscription purchases.

 


 

Functionality

Within the Email Notification area of the Bold Subscriptions settings, you will be able to update the contact information for your store. This includes updating the From/Reply email address, and the contact name that appears on the emails.

From this section, you are also able to complete the global customer notification styling. This includes adding CSS that will be rendered on all of your email templates.

From here, you will be able to make adjustments to email types that are built within our app.

Subscription Created

This email will be sent to your customers when they first order a new subscription.

Transaction Failed

This email will be sent to your customers when an order has failed due to a credit card error.

Upcoming Order

This email will be sent a certain number of days ahead of your customers next order being created.

You are able to customize the number of days before, as well as the time of day this email gets sent to your customers.

Expiring Credit Card

This email will be sent a certain number of days ahead of a payment going through, if your customers credit card is expiring or has expired.

You are able to customize the number of days before, as well as the time of day this email gets sent to your customers.

 


 

Setup

To edit the email templates, please follow these steps:

  1. From BigCommerce's admin, select Apps.

  2. Select Bold Subscriptions.

  3. Select Settings, then Email Notifications.

  4. Select the ellipsis beside the notification you want to adjust.

    Email Notifications Ellipsis

  5. Select Edit email template.

  6. Adjust the template accordingly.

    Note: You can edit the HTML source code by selecting the < > icon. Visit W3 Schools - HTML (links to W3Schools) for more information on how to use HTML.

  7. Select Save.

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